Bradley Farris
USIncredible Help Coinledger compiled all of my tax liabilities in an excellent and complete package. It did require some help from their support staff do complete. I did not downgrade the review due to the fact that they were very responsive and accurate in helping me complete my inquiries. Yuri was remarkably attentive to my questions, and never failed to follow up.
Consumer
USGreat customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.
Customer
USGreat Customer Support, Service Works for Turbo Tax I got what I needed for my taxes (turbo tax) and the import worked flawlessly. Also, I purchased the report for the wrong year and requested a refund. I was contacted and refunded in less than 1 business day. Great customer service during an undoubtedly busy time.
Stephen C
USI was having trouble with missing cost… I was having trouble with missing cost basis and uploading certain transactions from 2023. Farouk was the customer service representative that helped me. He was very knowledgeable and helped me get all the transactions uploaded and figure out the missing cost basis. We were able to get everything squared away. I'm not crazy about doing everything through email. id rather do it over the phone. But, Farouk was very good and made the process easy
Jay
USCoinledger was my first pick and my… Coinledger was my first pick and my first experience with a crypto tax service. Overall the experience was positive. I did have some issues transferring the data to the platform, but customer service was there to help. A big shout out to Ben R. He was there the whole way and went above and beyond to get me squared away! Very responsive, very professional.