It was my first-time installing… It was my first-time installing certificate. I was straggling little bit. I raised a support ticket and Phoenix was very helpful. guided me step by step installation went thru successfully, Thank you Phoenix

Kervin was exceptional Kervin was exceptional. Answered all my questions -- and I had a lot of them. So was Carlo and also Crisanto back in January when I needed a credit.

My eSigner PIN not working My eSigner PIN not working. I started an online chat and it finds Crisanto, who helps me reset my account PIN and fix another issue in my account as well. It's not something easy and we had follow-up emails back and forth to have it finally figured out, and Crisanto is really helpful. It's now working as a charm.

Jolen has provided a nice explanation… Jolen has provided a nice explanation and promised to send documentation on the code-signing solution.

Phoenix was very persistent and stuck… Phoenix was very persistent and stuck with me until we figured out the error I was having. We even had a zoom call that he recorded to show the developers so we could get things sorted. Also glad that it takes less than a minute to connect with a real person via chat on SSL.com, which is far faster than I had expected when I first wrote in.