I needed help choosing a product and got it I needed help choosing a product and a certificate for signing documents. SSL.com has several options for this and I used the help of their consultants. Jolen Sebala answered all my questions, provided the necessary information, gave detailed instructions on using their products, and allowed me to test them in the sandbox for free. We have chosen the best option. Thanks, Jolen.

S/MIME Certificate Bought a S/MIME certificate for my email address and ran into a couple of problems. Crisanto from SSL's support was very responsive and helped me fix my issue. 10/10 would recommend if you need that type of certificate.

My eSigner PIN not working My eSigner PIN not working. I started an online chat and it finds Crisanto, who helps me reset my account PIN and fix another issue in my account as well. It's not something easy and we had follow-up emails back and forth to have it finally figured out, and Crisanto is really helpful. It's now working as a charm.

Very good customer service I was shocked by the quality of the customer service of SSL.com. When I reached out for help on an issue, a support officer (PHOENIX) answered almost instantly, giving very detailed information. He/she didn't just fetch some vaguely relevant article or say "No, we can't do that" like some other companies would. Instead, he/she made sure that the articles I received were helpful, and clarified information that he/she is unsure about with their team. I'm only doing pre-purchase research this time, but I would definitely purchase their products when I'm ready!

Crisanto at SSL was a great help Crisanto was a great help when we had questions on what the right product usage should be to be cost effective but also versatile for the engineers using the EV service. Thank you, AAA