Jolen has provided a nice explanation… Jolen has provided a nice explanation and promised to send documentation on the code-signing solution.

Stay away from this place I needed a trusted certificate for some software I'm trying to sell. After I paid my money to SSL.com I was sent to a form geared for a corporation (I'm a sole proprietorship). Asked the salesperson what to do. They said contact support. Support sent me an AI generated list of website links, one of which maybe contained the answer to my needs. Finally found the right verification form. Submitted a copy of my driver's license, credit card, retail sales tax permit, proof that I'm an attorney admitted to the bar in 3 states. Had the documents notarized by a Notary Public who is also an attorney. They didn't accept the documentation as sufficient verification because the attorney didn't have a Google Merchant account. Totally had it at that point. Cancelled the order. Lots of back and forth to get my money back. The left hand doesn't know what the right hand is doing. Still waiting for them to officially cancel my order. If you're a sole proprietorship trying to get a trusted certificate, good luck, you'll need it.

Very good customer service I was shocked by the quality of the customer service of SSL.com. When I reached out for help on an issue, a support officer (PHOENIX) answered almost instantly, giving very detailed information. He/she didn't just fetch some vaguely relevant article or say "No, we can't do that" like some other companies would. Instead, he/she made sure that the articles I received were helpful, and clarified information that he/she is unsure about with their team. I'm only doing pre-purchase research this time, but I would definitely purchase their products when I'm ready!

Excellent and fast service! I received excellent service from Crisanto. We were having issues with our EV Code signing certificate which was recently renewed and he helped us sort things out within a mere few hours and the new certificate worked perfectly in our build pipeline on the first try.

Jolen from SSL is awesome Jolen's probably worked around the clock to address the Company's urgent SSL renewal needs. He's very responsive and gets us to the finish line. His communication is excellent. THANK YOU!