Phoenix was fast to get to my problem… Phoenix was fast to get to my problem and provided clear instructions.

It was my first-time installing… It was my first-time installing certificate. I was straggling little bit. I raised a support ticket and Phoenix was very helpful. guided me step by step installation went thru successfully, Thank you Phoenix

Stay away from this place I needed a trusted certificate for some software I'm trying to sell. After I paid my money to SSL.com I was sent to a form geared for a corporation (I'm a sole proprietorship). Asked the salesperson what to do. They said contact support. Support sent me an AI generated list of website links, one of which maybe contained the answer to my needs. Finally found the right verification form. Submitted a copy of my driver's license, credit card, retail sales tax permit, proof that I'm an attorney admitted to the bar in 3 states. Had the documents notarized by a Notary Public who is also an attorney. They didn't accept the documentation as sufficient verification because the attorney didn't have a Google Merchant account. Totally had it at that point. Cancelled the order. Lots of back and forth to get my money back. The left hand doesn't know what the right hand is doing. Still waiting for them to officially cancel my order. If you're a sole proprietorship trying to get a trusted certificate, good luck, you'll need it.

Very good customer service I was shocked by the quality of the customer service of SSL.com. When I reached out for help on an issue, a support officer (PHOENIX) answered almost instantly, giving very detailed information. He/she didn't just fetch some vaguely relevant article or say "No, we can't do that" like some other companies would. Instead, he/she made sure that the articles I received were helpful, and clarified information that he/she is unsure about with their team. I'm only doing pre-purchase research this time, but I would definitely purchase their products when I'm ready!

S/MIME Certificate Bought a S/MIME certificate for my email address and ran into a couple of problems. Crisanto from SSL's support was very responsive and helped me fix my issue. 10/10 would recommend if you need that type of certificate.