Jolen has provided a nice explanation… Jolen has provided a nice explanation and promised to send documentation on the code-signing solution.

Stay away from this place I needed a trusted certificate for some software I'm trying to sell. After I paid my money to SSL.com I was sent to a form geared for a corporation (I'm a sole proprietorship). Asked the salesperson what to do. They said contact support. Support sent me an AI generated list of website links, one of which maybe contained the answer to my needs. Finally found the right verification form. Submitted a copy of my driver's license, credit card, retail sales tax permit, proof that I'm an attorney admitted to the bar in 3 states. Had the documents notarized by a Notary Public who is also an attorney. They didn't accept the documentation as sufficient verification because the attorney didn't have a Google Merchant account. Totally had it at that point. Cancelled the order. Lots of back and forth to get my money back. The left hand doesn't know what the right hand is doing. Still waiting for them to officially cancel my order. If you're a sole proprietorship trying to get a trusted certificate, good luck, you'll need it.

S/MIME Certificate Bought a S/MIME certificate for my email address and ran into a couple of problems. Crisanto from SSL's support was very responsive and helped me fix my issue. 10/10 would recommend if you need that type of certificate.

We would like to thank you for the… We would like to thank Jolen for the incredibly good support. We received competent support throughout from the order to the delivery of the certificate. It didn't even take 24 hours between ordering and delivery of the certificate. Thanks again!

Phoenix was fast to get to my problem… Phoenix was fast to get to my problem and provided clear instructions.