Great User Support, Highly Recommended Our municipality installed the widget on our public website, but needed help relocating it once installed. I opened a chat with Rodrigo at Userway asking for help. Within 5 minutes, he had given us a new icon and relocated it on the site so that it's accessible, yet not interfering with functionality. Great support!

Great product and customer support! My agency has been using UserWay for a couple years now and it has been fantastic. The product itself is feature rich (even on the free plan) and has helped many of our users with accessing our resources and site. We often refer colleagues to try UserWay and see if it can solve the issues that they have with accessibility and so far a good chunk of them have reported back positively. I also want to shout-out to their customer support. The support is always very quick to respond and provide help. Just this morning I spoke with Rodrigo who was able to quickly tell me the process to add more administrative users to our account. He was incredibly friendly and knowledgeable about the subject. All together, this is a great product that is supported by an amazing team!

Your customer service support is great Your customer service support is great. Always answering and helping with technical issues in an expedite manner. Even though all of the staff that I've dealt with have been great, my go to person is Rodrigo Asai, he is extreamly helpful.

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Got worried when I learned about ADA compliance laws and knew my site needed work. Realized my site was not WCAG and ADA compliant and found Userway through Shopify. After reading reviews and watching the demo video I decided to install and give it a try. The install was seamless and I actually wondered if there was more I needed to do. I reached out to customer service via the chat option (8:00pm on a Sunday night) and someone answered within 1 minute! His name was James and he was super helpful, he checked my site, answered my questions and even helped with navigation when I couldn't find something. All in all I'm happy with my one year subscription purchase and feel much better knowing that my site is compliant with US law and all together it took about 15 mins!