Great product and customer support! My agency has been using UserWay for a couple years now and it has been fantastic. The product itself is feature rich (even on the free plan) and has helped many of our users with accessing our resources and site. We often refer colleagues to try UserWay and see if it can solve the issues that they have with accessibility and so far a good chunk of them have reported back positively. I also want to shout-out to their customer support. The support is always very quick to respond and provide help. Just this morning I spoke with Rodrigo who was able to quickly tell me the process to add more administrative users to our account. He was incredibly friendly and knowledgeable about the subject. All together, this is a great product that is supported by an amazing team!

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Excellent tech support Excellent tech support. I had a complicated multiple account merge/access issue, and dreaded the typical bot response loop. The actual human (Matheus) was responsive, very direct, and extremely helpful. Either a great support, or the most advanced AI in recorded history. I suspect the former. My issue was resolved in just a few minutes. Color me impressed.

Rodrigo Helped Me To Understand My account was a MESS (due to actions I took because I didn't understand what I was doing). I was receiving dozens of emails, saying the same thing - but the message wasn't right. My credit card also showed duplicate billings. I entered the "chat" box, and Rodrigo spent much time with me. He helped me straighten out all of the problems and assured me my account was correct moving forward. He was very knowledgeable and explained things to me that did not make sense to me previously. He provided some of the best customer service I have ever received. Thanks to Rodrigo and UserWay for helping me with this subject, which was very confusing to me.

UserWay has helped us achieve WCAG AAA with ease UserWay has been a huge help in achieving WCAG AAA compliance for our own website, and for one of our clients. Both the scan product (and accompanying validation advice) and the AI Widget have been faultless. The team and support has also be top notch, and always on hand to help. Highly recommended. Thank you!