Excellent Chat Help Excellent Chat Help! I had questions about traffic and plan pricing and used the chat. I was connected almost immediately with knowledgeable and friendly support staff who answered all my questions in a timely and clear manner. Great service, thanks!

Great product and customer support! My agency has been using UserWay for a couple years now and it has been fantastic. The product itself is feature rich (even on the free plan) and has helped many of our users with accessing our resources and site. We often refer colleagues to try UserWay and see if it can solve the issues that they have with accessibility and so far a good chunk of them have reported back positively. I also want to shout-out to their customer support. The support is always very quick to respond and provide help. Just this morning I spoke with Rodrigo who was able to quickly tell me the process to add more administrative users to our account. He was incredibly friendly and knowledgeable about the subject. All together, this is a great product that is supported by an amazing team!

I had an issue where a few hundred… I had an issue where a few hundred domains showed up in my account that weren't mine. The support person volunteered to go through an manually delete the domains that weren't mine. I really appreciate the extra effort from Matheus.

Excellent tech support Excellent tech support. I had a complicated multiple account merge/access issue, and dreaded the typical bot response loop. The actual human (Matheus) was responsive, very direct, and extremely helpful. Either a great support, or the most advanced AI in recorded history. I suspect the former. My issue was resolved in just a few minutes. Color me impressed.

Got worried when I learned about ADA compliance laws and knew my site needed work. Realized my site was not WCAG and ADA compliant and found Userway through Shopify. After reading reviews and watching the demo video I decided to install and give it a try. The install was seamless and I actually wondered if there was more I needed to do. I reached out to customer service via the chat option (8:00pm on a Sunday night) and someone answered within 1 minute! His name was James and he was super helpful, he checked my site, answered my questions and even helped with navigation when I couldn't find something. All in all I'm happy with my one year subscription purchase and feel much better knowing that my site is compliant with US law and all together it took about 15 mins!