I really loved this app I really loved this app, but at this moment wasn't able to proceed with the yearly subscription, so the team worked through with me to ensure I was happy with the outcome to receive a refund within just a few days of going past the 7 day trial. I hope to return in the future. Thanks guys!

Super fast response to billing issue. I had an issue with my subscription renewing when I had cancelled it. I worried because I know how this usually goes -- enjoy the next year of the subscription while we make sure it doesn't happen again. Nope: they got back to my email -- on a holiday weekend -- within 2 hours. They were ensuring that their cancellation system worked and immediately issued a refund. I don't know many places this good on something like this. I otherwise did enjoy the service while I had it.

Jumbo always provides customer service… Jumbo always provides customer service above and beyond. They actually read input and noted from customers and respond appropriately. So happy with the protection for my cell phone as well! top notch company!

Refreshingly Caring I have had several interactions with Jumbo Privacy since opening an account & I just felt I had to share how refreshingly caring & efficient I have found the team to be. Their responses are prompt, detailed and helpful. But the overarching feeling I get as one of their clients is of a team that has their clients' wellbeing at heart, and not their wallet. This is what the world needs right now: Businesses run as an offering to others, not to exploit others or resources for their own gain. Thank you TEAM JUMBO. You all rock! Keep doing all you can & continue to run your enterprise consciously :O) _/\_ in love & grace, Debbie

Submitted a bug report on Sunday Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.