Jumbo beta crash related diagnostics I have been a very loyal Jumbo beta tester for quite a while. I experienced instantaneous crashes last night on my iphone SE-2. The crashes continued despite my restarting my phone. It may have had something to do with my trying to activate 2FA with my LinkedIn account; but I couldn't be sure. I left an email to the Jumbo support team explaining my situation and asking for help. This morning, I received a very cogent and especially well-composed email from Isaac on their support team. It exactly spelled out the steps I ought to take to rectify the issues. I am most grateful for the excellent help. - Andrew A Roy

Ahhhhhhh. Jumbo!!! Jumbo is a security option that feels like a long earned sigh! They’re always immediately available to help with any questions I may have. I’ve been with Jumbo for a couple of years. They work to keep my information secure and I don’t need to concern myself with identity theft! I can not recommend them enough. You’ll be just a number at the big security companies… at Jumbo, your family!!!

Submitted a bug report on Sunday Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.

Very good customer service I am using Jumbo Privacy App for a few years already and am really satisfied with everything the app provides. I feel much safer, especially with regard to my social media profiles. However, the reason why I can recommend the app is the exellent customer service. Whenever I run into issues I write an email and can be sure to receive a helpful answer within minutes, no matter if is Monday morning or Sunday evening. Thank you!

Looks very promising in a competitive market. The product itself is visually appealing and at first glance is providing protection to users. The company also responded quickly to some feedback on just one error in their use of English.