Super fast response to billing issue. I had an issue with my subscription renewing when I had cancelled it. I worried because I know how this usually goes -- enjoy the next year of the subscription while we make sure it doesn't happen again. Nope: they got back to my email -- on a holiday weekend -- within 2 hours. They were ensuring that their cancellation system worked and immediately issued a refund. I don't know many places this good on something like this. I otherwise did enjoy the service while I had it.

Customer support is stunning Customer support is stunning. Had a reply within only a couple hours. Said review was filled with information and steps I could clearly follow. Great advice and a lovely support team. Well done!

Jumbo Privacy - Stand Alone Service I have been using Jumbo Privacy for a few years now and watched them grow into something fantastic. They have always resolved any issues I had extremely quickly and professionally. Now using the ‘Family Protect’ feature, which I have been waiting for years to see - I am very excited on where they will take it next. FANTASTIC works team over the last few years - Congratulations

Submitted a bug report on Sunday Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.

Great app and service! Does a lot, does it well, keeps your info private and an overall great app with matching user experience! I used it a couple of years ago for many months until I got rid of all my social media and no longer need it. If they offered things like "remove you from public people searches", even if it cost a couple hundred I'd pay!