Issac & Christina are Amazing Issac and Christina were both quick in responding and reassuring. Issac explained the silver level that is randomly awarded, when I worried about subscription fees. I was very greatful. Christina, unfortunately, had a tougher problem to crack: I deleted a couple of something (?) and Jumbo couldn’t fix Facebook and Messenger: NOT HER FAULT! I deleted and re-installed Jumbo (Here’s hoping I didn’t make matters worse! 😔) Kale, Edmonton, Alberta 🇨🇦

Refreshingly Caring I have had several interactions with Jumbo Privacy since opening an account & I just felt I had to share how refreshingly caring & efficient I have found the team to be. Their responses are prompt, detailed and helpful. But the overarching feeling I get as one of their clients is of a team that has their clients' wellbeing at heart, and not their wallet. This is what the world needs right now: Businesses run as an offering to others, not to exploit others or resources for their own gain. Thank you TEAM JUMBO. You all rock! Keep doing all you can & continue to run your enterprise consciously :O) _/\_ in love & grace, Debbie

Submitted a bug report on Sunday Submitted a bug report on Sunday, not expecting a response until at least Monday. That evening Christina responded. She asked for a bug report and if I had done either of a couple of things that would create the issue. Turns out there is a piece of information that didn’t get included and it will be corrected in the next build. I was also given a workaround until the new build is released. Quick and positive response from a team that really cares about their users.

Super fast response to billing issue. I had an issue with my subscription renewing when I had cancelled it. I worried because I know how this usually goes -- enjoy the next year of the subscription while we make sure it doesn't happen again. Nope: they got back to my email -- on a holiday weekend -- within 2 hours. They were ensuring that their cancellation system worked and immediately issued a refund. I don't know many places this good on something like this. I otherwise did enjoy the service while I had it.

Cancellation issues I had issues with attempted charges of $99.99 of a subscription I thought I had cancelled, that occurred after the “seven day free trial” had ended. I expressed my concerns to the Jumbo support team, and within 24 hours I was given a friendly and honest response that instantly took away the stress, while also fully canceling my subscription for me. I was very pleased with the timely response and support given to me. Thanks!