Awful Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars). This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually. I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished.

received great customer support ! received great customer support ! that's so very important !!!

I have called numerous times and no one… I have called numerous times and no one has gotten me into my account until this angel answered the phone and walked me through it in 5 minutes.She is a great asset to this company!

eFax Corporate provides us the solution… eFax Corporate provides us the solution to manage multiple fax numbers in an easier way. Each time, when we face issues and go to the helpdesk for help, Eleonora will provide prompt feedback. We really appreciate her huge support!

Patric is awesome Our EFax account was changed to a corporate account and I was extremely confused about how it worked. When I called in, I reached Patric he was very patient and explained everything to me without rushing. Now I can navigate the system with no problem!!