Talking to someone can still be very rewarding After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very patient, polite and effective to explain everything I needed to know. I wish I could always find someone like Patrice in other support partners. Great work!!

Megha was helpful Megha was helpful, resolved the problem with courtesy and professionalism.

I hadn't used my efax account in quite… I hadn't used my efax account in quite awhile and was rusty on the different options. Marijana S. was an excellent support person. She was kind, patient and stayed with me until I had everything ready to go. Thank you Marijana.

Awful Awful. I've been using eFax for nearly 10 years. Their site is dated and clunky, but functional. I have never had a problem until this year (hence the 2 stars). This year, I switched to eFax Corporate. It took 45 days to port over my number. They then charged me twice for the month they ported my number over (an admitted error on their part), plus an account activation fee I was told would be waives. They conveniently forgot to credit me with the balance remaining from my eFax account, as I had paid annually. I have now spent 3 months and precious hours of time trying to sort out my first bill - which should have been a credit of $40, but was instead $105, deducted automatically. I've received a lot of lip service, but nothing has been accomplished.

I called customer service seeking help… I called customer service seeking help with unsuccessfully sent faxes. I had the pleasure of speaking with Argyro, who was extremely patient and helpful. Although we got disconnect while waiting to receive confirmation of success from a test fax, she was able to follow up with me via email. It was the simple error of not inputting the country code with the fax number. We even joked saying, "Wouldn't this be funny if I'm just missing the digit 'one' in front for the fax number?" I appreciate the follow up. Thank you for great customer service!