Glenn R Glenn R. assisted me canceling my husband's account. My husband passed away and I no longer needed the account and Glenn was very helpful with my request. He took the time to explain he was in other chats and that his responses could take a little longer. He was very courteous and kind. I had no experience with Metrofax until needing to cancel. He made the experience easy with no hassles.

Glenn helped me retain my e-fax… Glenn helped me retain my e-fax capability at a reduced price. He also recommended ways to prevent spam.

I was helped I tried to cancel the service after a free trial because the client I was going to need it for simply decided to take his business elsewhere and I could not afford the recurring fee without his custom. Glenn R. offered a less expensive plan with fewer pages and I changed to it and he helped me with the payment due date because of cash flow restraints. He was very kind and helpful.

My Experience with Metrofax What started out as a billing question turned into education for this older consumer. Spoke with a gentleman named Glenn R. He took the time to educate me on what I'm paying for, services offered and how to find that information online, given I rarely fax. He was very patient and answered all my questions! Kudos to Metrofax for having this fine employee!

STAY AWAY!! Terrible Customer Service. I never write negative reviews but do yourself a favor and don't use this company. The only semi helpful people they have is in the sales department which forget who you are the moment you give your credit card number. I can't believe that they are still in business. Edit: Their social support team saw this review and assisted with our refund. Updated the review from 1-3 stars.