Hannah Williams
GBGreat app to reduce workload moving… Great app to reduce workload moving data from Stripe to QB. The customer service is always brilliant, Andrew was quick to help me with my syncing problem today!
Jack Bridge
GBAwful Awful! Left our business high and dry! We were using as a business critical api connector between our invoicing platform and accounting software. Suddenly invoices weren't appearing in our accounting software which can have large knock on affects. I had no resolutions provided or anyone look into, the CSM kept spouting random 'fixes' and 'causes' none of which came close to resolving the issue and clearly weren't the root cause. I requested the matter be escalated and resolved asap with them also confirming our data integrity. All I received was a rude and obnoxious email lecture from a TSE called: Andrew Ivanitskiy, who's only fix suggestion was to change our business and how we billed. Absolute farce, wouldn't trust them to send a letter let alone critical business data.
Linda Taylor
GBIt's definitely the Customer Service! It's definitely the Customer Service! George has been working with me to get a tax issue to flow the way I needed it to in QBDT. It was a project, not something they normally would do. But like the great customer service he provides, he was on it! After the Development Team was finished, I have a wonderful working process now that I don't have to second guess like I've had to do with ALL integrations I've had. Great Job George!
Allan Brown
CAReally disapointed with Customer Service. Very inflexible and inpersonal when requesting cancellation or changes. Be careful with their "try before you buy" option and don't expect anything but a Robotic response about Terms and Conditions if you are hours late on cancellation. Trapped into a $500 paypment due to 4 hours being late to cancel. No flexibility, not understanding, just robots.
Rudy
CAThe support from George and James… The support from George and James sealed the deal. The software ticked every box in our list of requirements, but it was the personal touch from George and James that made we want to sign up right now!