Wendi
GBDon't forget to cancel, they do not care if you make a mistake. Only that they get the money. I didn't realize I still had this software after the trial date, I thought I had cancelled it. I'm an extremely tiny business who can't afford the software to begin with, but made the mistake of not following through to ensure it was cancelled. Just got billed again, and explained my situation to customer service in hopes for some type of refund. "Machine accuracy. Human approach" is not accurate. I already understand they say no refunds, that it was my responsibility and all of that. With the current economy taking $497.76 from me was like a dagger. If I didn't need the money I would have lived with my mistake instead of reaching out to Snyder. So thank you very much for the human approach.
Beth StMartin
GBSynder has been my greatest find for… Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. Their support staff is phenomenal - I have been working with Andrew and he knows this app very well, has answers for all my questions! Thank You!
Karen McCabe
CAKnowledgeable Support Knowledgeable Support! Sally was amazing and understood exactly what my problem was even though I could barely explain myself! Thank you!
Linda Taylor
GBIt's definitely the Customer Service! It's definitely the Customer Service! George has been working with me to get a tax issue to flow the way I needed it to in QBDT. It was a project, not something they normally would do. But like the great customer service he provides, he was on it! After the Development Team was finished, I have a wonderful working process now that I don't have to second guess like I've had to do with ALL integrations I've had. Great Job George!
Blake Patterson
CAVery responsive and helpful customer… Very responsive Customer Service and Sally took the time to help work through our sync issue! They really do save you hours each week of manual data entry!