Skystra Cloud merged with my web host… Skystra Cloud merged with my web host Ultimate Web Hosting recently (2024). I have been a customer of UWH since 2006 to present and still have 1 year of hosting left. The domain name was up for renewal, seperate from the hosting package, despite opening a ticket and asking for a login to access the control panel to pay the fee, they disputed that I had an account despite earlier stating that I was shut down for sharing illegal content, which was a lie, back in 2019 someone hacked UWH via a PHP exploit which is how my and other accounts became compromised and content was uploaded to the tune of a few hundred gigabutes of data. The domain expired in the 17th March 2024 and despite it being within days of the expiry, Skystra Cloud told me to go and claim my domain from Nominet. It appears that this company has a poor understanding of the situation and despite wishing to continue service to the end of the 2 year hosting package, they turned around and told me that I am not a customer of theirs and that they have advised me of how to claim my domain name and closed the ticket. Does this company think I am a moron, they deny I have an account whilst recounting information in their database about my account and also to go and claim my domain as they have "Released" it so it can be transferred. I tried to open another support ticket but they have blocked me. I looked up the company online and you should do as it does not inspire confidence using a compan ythat is based out of an office in a residential area. Quote " Skystra Staff Operator Thursday, March 21st, 2024 (18:45) We've given you the steps needed for you to get your domain, it's not locked and you can complete this yourself. You are not our customer and you do not have an account with us, so I will be closing this ticket. Thanks, James Web Hosting Advisor" So if I am not a customer, how is it that they can unlock the domain from the hosting account so I can claim it. Talk about bare faced lies, do they really think I am that stupid or are they treating me like the average American client? From my personal experience, it is not a trustworthy company to deal with as they can do to you what they did to me with completely obliterating your host account with refusal to allow access to your files. 0/10 for customer service 0/10 for customer confidence 10/10 for ****hole attitude.

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Very Impressed With Skystra So Far Having had an absolute disaster with TSOHost - a company seriously in decline (previously Vidahost who were fantastic) - I decided to move my hosting package over to Skystra. So far, Skystra have gone above and beyond. They handled the whole migration process of 10 websites within hours and by the time I had woken up in the UK, all my sites were working (they had been down for almost 2 weeks with TSOHost). Support has been extremely responsive and my sites are loading really quickly too. I'm very positive about my experience so far and look forward to being a customer for many years to come.

Migrated my website seamlessly, avec service en FRANÇAIS!!! Très Content!!! Migrated my website seamlessly. They even spoke FLUENTLY to me in french, which is very important to me since i am from Montréal. They treat me like family. Answer my qustions at any time of the night, of the day, morning, even weekends. also I am so happy with the price of their servbces for all of the help i am getting. Vraiment, merci beaucoup Skystra. Vous êtes des gens formidables.

Working email finally! I was having ongoing problems at Hostgator that left my business without working email for over a week and I was losing money by the second. Skystra reached out on Twitter and I took a chance because I needed my emails up and running, couldn't afford to lose any more clients! WOW, what a good decision. They migrated me in like an hour and my emails were back online, their team was super communicative during the whole process which was appreciated. If things continue this way, I'll be a super happy camper!