Login Error Solved! Samson O was terrific. I was having trouble logging into the members only area of my association's website (so members couldn't get in either). He quickly assessed the problem and solved it for me with an interim fix, and then advised how to instruct my web admin to make further updates to ensure we don't have the issue again.

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help

Very understanding and helpful response… Very understanding and helpful response that answered my question.

Hosting plan switch wasn't completed… Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the problems were quickly addressed and I'm entirely satisfied. Knocked off a star for the company, not the final support tech, for the earlier trouble.

I was having trouble with a PHP… I was having trouble with a PHP upgrade. I had several tickets opened and closed. Ryan A stuck with me and really helped by showing me how I could toggle versions back and forth. I put echo statements in my code and tracked down where the error was. The toggling saved me a lot of time and allowed Ryan to assist other customers. Ryan's support over the last few days was great. Before retiring, I was a team lead for a 3rd level support group. Ryan can be on my team anytime (Wingman !!!).