The new 2 stage authentication is ill thought All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support team is great but the authentication has proven buggy and it is a poor design. A good design would force an alternate email backup address to avoid problems like mine. I can't call, phones are down, I can't chat because I can't authenticate. I'm ready to end a 15 year relationship with midrange

Hosting plan switch wasn't completed… Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the problems were quickly addressed and I'm entirely satisfied. Knocked off a star for the company, not the final support tech, for the earlier trouble.

Very gracious and patient staff Danar R was very gracious and patient in working with me to recover a database I'd lost. Was very patient, calm, and I appreciated his respectful tone in helping me. Highly professional, and I can't say enough good things about Midphase. Great people!

Owen R was the 3rd tech I spoke to this… Owen R was the 3rd tech I spoke to this weekend and he was the only person to solve my issue with a simple MX record entry that the other 2 techs did not do or did not know. Your techs were helpful but it seems that some more training is required. Also your website and all the tutorials keep saying that you 'must' use the zone editor to add MX records, yet all your techs and in reality the zone editor entries seem to not be needed at all. Full credit to Owen R for their knowledge and professionalism.

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help