Happy with Midphase since 2009 I have been a Midphase customer since 2009. I took a cue from my graphic design professor, who was a happy Midphase customer for years. I could say the same -- happy customer for years. The reason I'm leaving this testimonial is because someone from Midphase customer support recommended I change the plan on my original website. Midphase had restructured its plans and it made more sense for me to switch to something else that cost less money and included more features. Customer support here is typically prompt, courteous and professional. This goes above and beyond. Kudos, Midphase. And thank you.

Chat Support a 5 Star I really appreciated Owen R's. support. I had been waiting on an open ticket support for over 24 hours with no response from Midphase. When reaching back out to chat support for a status on the open ticket, Owen resolved the Server 500 error that had me at a stand still.

A glitch in the system fixed asap. Special thanks to Danar - A glitch in the system caused a minor problem with my renewed SSL security implementation which was quickly fixed by Midphase - as I have always found in the past. That past being a whole decade of experience with Midphase as web host for my online business. I am based in Australia so it is nice to know their experts are available 24/7. Midphase' new hosting plans are unbeatable, by the way.

The new 2 stage authentication is ill thought All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support team is great but the authentication has proven buggy and it is a poor design. A good design would force an alternate email backup address to avoid problems like mine. I can't call, phones are down, I can't chat because I can't authenticate. I'm ready to end a 15 year relationship with midrange

Helping a non-techie download a WP site - 5 Stars Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest of the process. He provided guidance, shared screen shots and made sure all was good. He's the person I would like the next time I need support. Thank you, Ambit Dave G