Very gracious and patient staff Danar R was very gracious and patient in working with me to recover a database I'd lost. Was very patient, calm, and I appreciated his respectful tone in helping me. Highly professional, and I can't say enough good things about Midphase. Great people!

Web site is down, can't get support Our site stopped working due to an expired security certificate, which is supposed to be maintained by Midphase. The first response from the technical support took a few hours and didn't solve the problem. It is the end of the day now, and we are still waiting for the second response from the support. The chat support is not working either, and there is no way to contact support directly while our website is still down. We had positive experience in the past, but things turned downhill after the recent migration. We are getting close to moving to another provider...

Login Error Solved! Samson O was terrific. I was having trouble logging into the members only area of my association's website (so members couldn't get in either). He quickly assessed the problem and solved it for me with an interim fix, and then advised how to instruct my web admin to make further updates to ensure we don't have the issue again.

Very understanding and helpful response… Very understanding and helpful response that answered my question.

I rarely need them, but when I do ... Once again, I hit a snag that I couldn't fix myself and reached out to my heroes at Midphase tech support. And once again, Benjamine fixed my problem and I was back in business. When I think of the painstaking time it takes to get something like this done with GoDaddy, A2, or some of the others my clients use, I'm reminded why I continue to be a loyal customer of Midphase since 2002!!!!!