The new 2 stage authentication is ill thought All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support team is great but the authentication has proven buggy and it is a poor design. A good design would force an alternate email backup address to avoid problems like mine. I can't call, phones are down, I can't chat because I can't authenticate. I'm ready to end a 15 year relationship with midrange

Owen R was the 3rd tech I spoke to this… Owen R was the 3rd tech I spoke to this weekend and he was the only person to solve my issue with a simple MX record entry that the other 2 techs did not do or did not know. Your techs were helpful but it seems that some more training is required. Also your website and all the tutorials keep saying that you 'must' use the zone editor to add MX records, yet all your techs and in reality the zone editor entries seem to not be needed at all. Full credit to Owen R for their knowledge and professionalism.

This company its creating a caos in all… This company its creating a chaos in all the customers. A lot of issues with email, websites and no one answer on tech support. They use to be a great company but this last week they are killing all of us as small business. Now im facing the rage of my customers and some of them are planning to sue me for interrupt the service they already pay me ( and I already pay in advance to Midphase ) What a sad situation for me....

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help

Happy with Midphase since 2009 I have been a Midphase customer since 2009. I took a cue from my graphic design professor, who was a happy Midphase customer for years. I could say the same -- happy customer for years. The reason I'm leaving this testimonial is because someone from Midphase customer support recommended I change the plan on my original website. Midphase had restructured its plans and it made more sense for me to switch to something else that cost less money and included more features. Customer support here is typically prompt, courteous and professional. This goes above and beyond. Kudos, Midphase. And thank you.