Fool me once... We've been a Shared Hosting customer for over 10 years. We aren't running email, literally just a website. We are now in DAY 5 of an outage. It took more than TWO DAYS to even get a reply to the ticket I submitted. When they did reply they said "Rest assured, our team is diligently working to ensure a smooth transition of your data." They then closed the ticket, and now on DAY FIVE I had to resubmit the ticket because they've turned off live chat. I'm kicking myself for not quitting Midphase after we had a week long outage in October of 2022. UPDATE: The reply below asked me to "Please reach out to us directly..." Sounds helpful, but I reached out right away, and two and a half days later I still have heard nothing! My tickets also have received no reply whatsoever. Oh, and the Live Chat is saying "We apologize for the inconvenience, but our chat support is currently offline." Our site has now been down for 8.5 days and crickets. I think I've been a client for 18 years now. This is beyond bad service.

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help

Poor customer support Been their customer for 18 years ir so, since some months the customer service went really bad. Live chat take hours to get hold to (10-25 clients in cue, each client takes 10-15mins) and eventually you have to give up. Ticket not replied since 2 days so far. Guys please be the good old midphase of the past

This company its creating a caos in all… This company its creating a chaos in all the customers. A lot of issues with email, websites and no one answer on tech support. They use to be a great company but this last week they are killing all of us as small business. Now im facing the rage of my customers and some of them are planning to sue me for interrupt the service they already pay me ( and I already pay in advance to Midphase ) What a sad situation for me....

I rarely need them, but when I do ... Once again, I hit a snag that I couldn't fix myself and reached out to my heroes at Midphase tech support. And once again, Benjamine fixed my problem and I was back in business. When I think of the painstaking time it takes to get something like this done with GoDaddy, A2, or some of the others my clients use, I'm reminded why I continue to be a loyal customer of Midphase since 2002!!!!!