My Midphase chat with Daniel. I am age 86 years. This means that I am not an Information Tech genius. I have had a blog with midphase for over ten (10) years now and after all this time, yesterday, for the very first time I had to contact midphase to get assistance make my blog secure (https). Yesterday I worked with Ryan for an hour. Today I worked Daniel for well over one hour. I may be age 86 but I well know excellence when I experience excellent. Both Ryan yesterday and Daniel today were beyond the beyond for being patient and totally professional. Each should be promoted to Sainthood!! Thanks guys. From your Ally Cap Chastain..

Login Error Solved! Samson O was terrific. I was having trouble logging into the members only area of my association's website (so members couldn't get in either). He quickly assessed the problem and solved it for me with an interim fix, and then advised how to instruct my web admin to make further updates to ensure we don't have the issue again.

Helping a non-techie download a WP site - 5 Stars Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest of the process. He provided guidance, shared screen shots and made sure all was good. He's the person I would like the next time I need support. Thank you, Ambit Dave G

Web site is down, can't get support Our site stopped working due to an expired security certificate, which is supposed to be maintained by Midphase. The first response from the technical support took a few hours and didn't solve the problem. It is the end of the day now, and we are still waiting for the second response from the support. The chat support is not working either, and there is no way to contact support directly while our website is still down. We had positive experience in the past, but things turned downhill after the recent migration. We are getting close to moving to another provider...

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help