Fool me once... We've been a Shared Hosting customer for over 10 years. We aren't running email, literally just a website. We are now in DAY 5 of an outage. It took more than TWO DAYS to even get a reply to the ticket I submitted. When they did reply they said "Rest assured, our team is diligently working to ensure a smooth transition of your data." They then closed the ticket, and now on DAY FIVE I had to resubmit the ticket because they've turned off live chat. I'm kicking myself for not quitting Midphase after we had a week long outage in October of 2022. UPDATE: The reply below asked me to "Please reach out to us directly..." Sounds helpful, but I reached out right away, and two and a half days later I still have heard nothing! My tickets also have received no reply whatsoever. Oh, and the Live Chat is saying "We apologize for the inconvenience, but our chat support is currently offline." Our site has now been down for 8.5 days and crickets. I think I've been a client for 18 years now. This is beyond bad service.

I was having trouble with a PHP… I was having trouble with a PHP upgrade. I had several tickets opened and closed. Ryan A stuck with me and really helped by showing me how I could toggle versions back and forth. I put echo statements in my code and tracked down where the error was. The toggling saved me a lot of time and allowed Ryan to assist other customers. Ryan's support over the last few days was great. Before retiring, I was a team lead for a 3rd level support group. Ryan can be on my team anytime (Wingman !!!).

Hes one of best knowledgeable… Hes one of best knowledgeable Technician. I have hard time with other technician, but he understands the problem and fix it and go way beyond to help. for 3 days I have no clue what to do while I was other tech and they don't understand the problem Thank you so much Amit I really appreciated for all your help

A glitch in the system fixed asap. Special thanks to Danar - A glitch in the system caused a minor problem with my renewed SSL security implementation which was quickly fixed by Midphase - as I have always found in the past. That past being a whole decade of experience with Midphase as web host for my online business. I am based in Australia so it is nice to know their experts are available 24/7. Midphase' new hosting plans are unbeatable, by the way.

My Midphase chat with Daniel. I am age 86 years. This means that I am not an Information Tech genius. I have had a blog with midphase for over ten (10) years now and after all this time, yesterday, for the very first time I had to contact midphase to get assistance make my blog secure (https). Yesterday I worked with Ryan for an hour. Today I worked Daniel for well over one hour. I may be age 86 but I well know excellence when I experience excellent. Both Ryan yesterday and Daniel today were beyond the beyond for being patient and totally professional. Each should be promoted to Sainthood!! Thanks guys. From your Ally Cap Chastain..