The new 2 stage authentication is ill thought All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support team is great but the authentication has proven buggy and it is a poor design. A good design would force an alternate email backup address to avoid problems like mine. I can't call, phones are down, I can't chat because I can't authenticate. I'm ready to end a 15 year relationship with midrange

Chat Support a 5 Star I really appreciated Owen R's. support. I had been waiting on an open ticket support for over 24 hours with no response from Midphase. When reaching back out to chat support for a status on the open ticket, Owen resolved the Server 500 error that had me at a stand still.

Poor customer support Been their customer for 18 years ir so, since some months the customer service went really bad. Live chat take hours to get hold to (10-25 clients in cue, each client takes 10-15mins) and eventually you have to give up. Ticket not replied since 2 days so far. Guys please be the good old midphase of the past

A photographer saved by IT Very professional, I had an issue sending emails and accessing the back end of my website. I was up and running in a short time. I always contact the support chat and have never had an issue getting my website back up to speed. 10/10 recommend.

Helping a non-techie download a WP site - 5 Stars Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest of the process. He provided guidance, shared screen shots and made sure all was good. He's the person I would like the next time I need support. Thank you, Ambit Dave G