This company its creating a caos in all… This company its creating a chaos in all the customers. A lot of issues with email, websites and no one answer on tech support. They use to be a great company but this last week they are killing all of us as small business. Now im facing the rage of my customers and some of them are planning to sue me for interrupt the service they already pay me ( and I already pay in advance to Midphase ) What a sad situation for me....

Fool me once... We've been a Shared Hosting customer for over 10 years. We aren't running email, literally just a website. We are now in DAY 5 of an outage. It took more than TWO DAYS to even get a reply to the ticket I submitted. When they did reply they said "Rest assured, our team is diligently working to ensure a smooth transition of your data." They then closed the ticket, and now on DAY FIVE I had to resubmit the ticket because they've turned off live chat. I'm kicking myself for not quitting Midphase after we had a week long outage in October of 2022. UPDATE: The reply below asked me to "Please reach out to us directly..." Sounds helpful, but I reached out right away, and two and a half days later I still have heard nothing! My tickets also have received no reply whatsoever. Oh, and the Live Chat is saying "We apologize for the inconvenience, but our chat support is currently offline." Our site has now been down for 8.5 days and crickets. I think I've been a client for 18 years now. This is beyond bad service.

Owen R was the 3rd tech I spoke to this… Owen R was the 3rd tech I spoke to this weekend and he was the only person to solve my issue with a simple MX record entry that the other 2 techs did not do or did not know. Your techs were helpful but it seems that some more training is required. Also your website and all the tutorials keep saying that you 'must' use the zone editor to add MX records, yet all your techs and in reality the zone editor entries seem to not be needed at all. Full credit to Owen R for their knowledge and professionalism.

A photographer saved by IT Very professional, I had an issue sending emails and accessing the back end of my website. I was up and running in a short time. I always contact the support chat and have never had an issue getting my website back up to speed. 10/10 recommend.

Web site is down, can't get support Our site stopped working due to an expired security certificate, which is supposed to be maintained by Midphase. The first response from the technical support took a few hours and didn't solve the problem. It is the end of the day now, and we are still waiting for the second response from the support. The chat support is not working either, and there is no way to contact support directly while our website is still down. We had positive experience in the past, but things turned downhill after the recent migration. We are getting close to moving to another provider...