ScanCafe mostly did what it promised ScanCafe mostly did what it promised, but there is one issue that I will report. I randomly sampled a few of the scans and found at least 1/3 were flipped around the vertical axis. This will happen if you are scanning the wrong side of a 35mm slide. This is a mistake they should not be making, and they need to train their staff to avoid it. I sent them a note about this back in November 2023 and hope they have rectified this.

Should be called ScamCafe The actual length of the film is calculated using this formula: Total Run Time (in minutes) x 16.67. So if you know the total run time please use this calculation. The statement above was instrumental in my deciding to use ScanCafe for my 16mm film transfer service. It is still up on their website, two weeks after I brought the issue to their attention. I believe that is intentional on their part, because they would not acknowledge the issue during my multiple back and forth emails. You see, there is a lot of competition out there, and if they can reel you in with a lie like this, then they have you. If you fall for it too, your bill will be over two times higher than your estimate. Another scam they used on me was tacking on a bogus film charge. They backed off of that when I described the contents of my order. They claimed a mistake was made. Maybe, but it doesn't really pass the smell test. Why take a chance with these people? You can do better.

Highly recommend - have used for over a decade I've been using ScanCafe for over a decade - I've done probably a dozen or so projects with them so far. Every single time they have exceeded my expectations. The scans are well done, the shipping is timely, etc. Most importantly, for someone who is very fastidious about something like family memories, they are very communicative and responsive throughout the process.

Great customer service and results Good customer service, whether on phone or in ordering scans online. Subscription service available but easy to cancel. Scans come out great. Recommend.

Digitized ALL My Photos I was over lugging around prehistoric photo albums so I decided to digitize all my hard copy photos. The process was super easy & no rush to send them the pics after I submitted the order. I especially liked the status tracker online. Now all my photos are on my tiny external HD & no more bukly photo albums!