ScanCafe mostly did what it promised ScanCafe mostly did what it promised, but there is one issue that I will report. I randomly sampled a few of the scans and found at least 1/3 were flipped around the vertical axis. This will happen if you are scanning the wrong side of a 35mm slide. This is a mistake they should not be making, and they need to train their staff to avoid it. I sent them a note about this back in November 2023 and hope they have rectified this.

So pleased with this service! I think this is the third time I've sent old slides to ScanCafe, and I've been thrilled every time. This last batch had two pictures of my parents on their wedding day 60+ years ago. The slides were very dark, and I didn't have much hope that having them digitized would make much difference. I'm happy to report that the digitized copies are great! Just having those two pictures is worth what I spent on the 126 slides. Time to put together another batch of slides!

Should be called ScamCafe The actual length of the film is calculated using this formula: Total Run Time (in minutes) x 16.67. So if you know the total run time please use this calculation. The statement above was instrumental in my deciding to use ScanCafe for my 16mm film transfer service. It is still up on their website, two weeks after I brought the issue to their attention. I believe that is intentional on their part, because they would not acknowledge the issue during my multiple back and forth emails. You see, there is a lot of competition out there, and if they can reel you in with a lie like this, then they have you. If you fall for it too, your bill will be over two times higher than your estimate. Another scam they used on me was tacking on a bogus film charge. They backed off of that when I described the contents of my order. They claimed a mistake was made. Maybe, but it doesn't really pass the smell test. Why take a chance with these people? You can do better.

Great customer service and results Good customer service, whether on phone or in ordering scans online. Subscription service available but easy to cancel. Scans come out great. Recommend.

I have been using this service for years! I have been using this service for many years. They handled my precious photos and slides very well and produced wonderful digital images as I requested. I recently had to ask a favor of their customer service department as I had really old scans that I wanted to download and they had archived them. They responded quickly and I was able to download the scans in a convenient zip file for use. I love this company and I recommend them highly!!!