Has been great, but this order was bumpy I have had numerous fantastic experiences with ScanCafe, but not the last one. Prints and documents were scanned fine on this order, but film negative scans were originally processed with great orange streaks, then re-scanned at my request with copious dust. The dust issue was corrected with a second request. I specifically asked them to be attentive to colors, and many of the negative scans looked washed out, but the white balance was about right. This was not corrected after I demonstrated the problem and a simple resolution. I will be considering other services for my next order.

Gratified customer I have sent in thousands of photos to be scanned. With only one exception they have always arrived and been processed quickly. The one time I had an issue, the same shipping label had been put on two different orders. However, Scancafe worked tirelessly to help me locate the package, which eventually found its way to its final destination. Always keep your shipping receipt.

So pleased with this service! I think this is the third time I've sent old slides to ScanCafe, and I've been thrilled every time. This last batch had two pictures of my parents on their wedding day 60+ years ago. The slides were very dark, and I didn't have much hope that having them digitized would make much difference. I'm happy to report that the digitized copies are great! Just having those two pictures is worth what I spent on the 126 slides. Time to put together another batch of slides!

ScanCafe mostly did what it promised ScanCafe mostly did what it promised, but there is one issue that I will report. I randomly sampled a few of the scans and found at least 1/3 were flipped around the vertical axis. This will happen if you are scanning the wrong side of a 35mm slide. This is a mistake they should not be making, and they need to train their staff to avoid it. I sent them a note about this back in November 2023 and hope they have rectified this.

Able to view photos from 1946 film negatives I found three rolls of negatives from pictures my father had taken after I was born in 1946. Many weren't very good pictures, but several were priceless. Really glad I did it. Giving 4 stars instead of 5 because it took longer than expected to get the results.