Great customer service and results Good customer service, whether on phone or in ordering scans online. Subscription service available but easy to cancel. Scans come out great. Recommend.

Great customer service One of my return shipments was lost in transit. Michael Tetmeyer in customer service stayed on top of it and kept me updated on the claim. He has also responded quickly to questions about my other orders. When UPS was unable to find the missing package, he was able to have the USB drive with the missing files recreated, thus rescuing my family memories. I've been using ScanCafe for years and never had a problem but it's good to know, if I do, there's great support the help me.

Scammy gimmicks Unbelievably scammy behavior -- they have you estimate the number of photos to be scanned and charge you based on that estimate, promising a refund if you overestimate. What they don't tell you is that the refund comes in the form of a GIFT CARD? That can only be used for MORE SCANS!? They also include upsells in your final checkout basket you didn't ask for, like photo touch-ups. I highly suggest you go elsewhere. ------ ** UPDATE, after ScamCafe response ** Please think about how little sense your response makes. Why does having a gift card, with 16 alphanumeric characters I have to enter somewhere alongside any regular payment information, "facilitate their projects and also the time they spend on them"? How does that save anyone time?? Same with the undisclosed $10 recurring monthly cloud fee. If you see your Wharton Bro founders in the hallway, please tell them to go do something very pleasant to themselves for me.

Great Digital Images From Both Slides and Photos! I previously used Scan Cafe to digitize some old slides. They did a great job, so I more recently used them to digitize some old photographs if varying sizes. They really did a remarkable job in getting each photo to fit perfectly in the digital space, so they are great to view on a digital photo frame. As they did with the slides, they greatly enhanced each image and adjusted both the light and the color to maximize the quality of each image as much as possible. Highly recommended!

I have been using this service for years! I have been using this service for many years. They handled my precious photos and slides very well and produced wonderful digital images as I requested. I recently had to ask a favor of their customer service department as I had really old scans that I wanted to download and they had archived them. They responded quickly and I was able to download the scans in a convenient zip file for use. I love this company and I recommend them highly!!!