Has been great, but this order was bumpy I have had numerous fantastic experiences with ScanCafe, but not the last one. Prints and documents were scanned fine on this order, but film negative scans were originally processed with great orange streaks, then re-scanned at my request with copious dust. The dust issue was corrected with a second request. I specifically asked them to be attentive to colors, and many of the negative scans looked washed out, but the white balance was about right. This was not corrected after I demonstrated the problem and a simple resolution. I will be considering other services for my next order.

Scammy gimmicks Unbelievably scammy behavior -- they have you estimate the number of photos to be scanned and charge you based on that estimate, promising a refund if you overestimate. What they don't tell you is that the refund comes in the form of a GIFT CARD? That can only be used for MORE SCANS!? They also include upsells in your final checkout basket you didn't ask for, like photo touch-ups. I highly suggest you go elsewhere. ------ ** UPDATE, after ScamCafe response ** Please think about how little sense your response makes. Why does having a gift card, with 16 alphanumeric characters I have to enter somewhere alongside any regular payment information, "facilitate their projects and also the time they spend on them"? How does that save anyone time?? Same with the undisclosed $10 recurring monthly cloud fee. If you see your Wharton Bro founders in the hallway, please tell them to go do something very pleasant to themselves for me.

Highly recommend - have used for over a decade I've been using ScanCafe for over a decade - I've done probably a dozen or so projects with them so far. Every single time they have exceeded my expectations. The scans are well done, the shipping is timely, etc. Most importantly, for someone who is very fastidious about something like family memories, they are very communicative and responsive throughout the process.

Able to view photos from 1946 film negatives I found three rolls of negatives from pictures my father had taken after I was born in 1946. Many weren't very good pictures, but several were priceless. Really glad I did it. Giving 4 stars instead of 5 because it took longer than expected to get the results.

Great customer service One of my return shipments was lost in transit. Michael Tetmeyer in customer service stayed on top of it and kept me updated on the claim. He has also responded quickly to questions about my other orders. When UPS was unable to find the missing package, he was able to have the USB drive with the missing files recreated, thus rescuing my family memories. I've been using ScanCafe for years and never had a problem but it's good to know, if I do, there's great support the help me.