I recently purchased hosting services… I recently purchased hosting services from WestHost to ensure my website stays live. However, my website has been down, causing significant disruption to my business. Despite trying to contact them via phone, I found no customer support available. Their chat support was unresponsive, and the email support was inadequate. As a result, my business suffered due to their lack of reliable service. Beware if you're considering dealing with these guys – they cannot be trusted to keep your website online.

Westhost is a nightmare Westhost sends an email saying, "congratulations, your website migration is complete and was successful." Not until several screenloads below does the email say that you must take action within just 7 days or they will take down your website and delete your emails. No forewarning. No urgent reminders. No subject line warning. Furthermore, it says that you must update your DNS records but not exactly what changes to make. The email migration itself causes problems, with email readers on windows, Android, and Apple not correctly reflecting folders and their contents. In short, a nightmare. Yet you cannot get though to costumer support by chat, phone, or email, which is undoubtedly flooded from the mess they have created for their customers. At the same time, hosting prices are rising. In short, time for a new host. Suggestions?

Super support from Daniel N worked with Daniel N. today to do a domain transfer. I've never done one before and he made it simple and easy for a geriatric site manager to understand and implement. Super support. Very responsive and helpful.

Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.

Did a really stupid thing Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind waiting my turn for support, but it's near impossible to NOT do anything else. It would be really helpful if you could find a way ring a bell or flash the text window when the tech is finally available.