Amit was able to offer me solutions to… Amit was able to offer me solutions to my problems that got me and my business back up and working. He offered a very detailed reasoning of how my email was set up to better help me understand why I was having the problem I was having. It's the first time someone has been able to advise me properly of the issue ever since the Chi system was setup. Thank you very much Amit!

Westhost is a nightmare Westhost sends an email saying, "congratulations, your website migration is complete and was successful." Not until several screenloads below does the email say that you must take action within just 7 days or they will take down your website and delete your emails. No forewarning. No urgent reminders. No subject line warning. Furthermore, it says that you must update your DNS records but not exactly what changes to make. The email migration itself causes problems, with email readers on windows, Android, and Apple not correctly reflecting folders and their contents. In short, a nightmare. Yet you cannot get though to costumer support by chat, phone, or email, which is undoubtedly flooded from the mess they have created for their customers. At the same time, hosting prices are rising. In short, time for a new host. Suggestions?

Scott L Scott L. was extremely helpful to assist me with switching back and forth between PHP 7.4 and 8.0 to identify issues we were having with a WP theme. We were able to expose issues with the theme to confirm our assumptions it is time to migrate to a new WP theme that is more compatible and supported by developers for PHP 8.0. Scott was patient, willing, and articulate and providing easy clear support.

Email migration failure From Westhost: (Begin Westhost email) We are writing to inform you of an important change regarding our Email Hosting services. As part of our commitment to providing you with the best possible service, we are in the process of migrating our Email Hosting services to a new and improved platform. Please note that the migration process is essential to ensure uninterrupted access to your email services. To ensure a smooth transition, we kindly request your cooperation in completing the migration process. (End Westhost email) Over the course of several days, I (along with Westhost support) have tried several migration attempts, and to this writing, all attempts have failed. And now I have no access to my email account. (To his credit, Senior Support Engineer Connor is great in persevering on my behalf, but it's to no avail.) So contrary to the aforementioned email, the transition was not "smooth" (as it's not yet complete) and my service has been interrupted. To top things off, Westhost has no active social media presence to update customers to the status of any problems on their end. (Their last post on X, fka Twitter, was 24 July, 2020.) I mean, what good is social media if you're not going to even use it? This is out of character for what is otherwise a very good hosting service. So with that I can only hope this email migration issue is a one-off, otherwise, I will have to consider, ahem, "migrating" to another hosting service. **UPDATE 15/04/2024** After a bit of collaboration, the email migration has been a success. But, as a result of the migration, the third-party email is not working (sigh) so, after writing a ticket, I am now waiting for this new issue to be resolved. In fairness, Westhost is incredibly busy with this migration issue and if you write a ticket, they *will* eventually get back to you. My *only* frustration, however, is that they promise a smooth, uninterrupted transition, when that was not the case. My tips to you, Westhost: Please consider either reactivating your social or make customers aware of your status page (status(dot)westhost(dot)com) on your home page. And never overpromise ("...uninterrupted access..."; "...smooth transition..."). It's always better to underpromise and overdeliver. Thank you and kind regards.

Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.