It's now been a week and no resolution… It's now been a week and no resolution from Westhost. My email servers still dont work and its costing me business. Received a few unhelpful emails, nothing to address the problems. They said they have too many service tickets so they cant call to help me, but if I email my exact issues they will help. I sent multiple emails to the address the auto responder sent to me here, but no response. I did receive an email telling me that I had opened too many service tickets and I'm not being helpful?!? but in that email didnt address the issues or try to help. What a useless company . They take your money, cause problems and then hide! beware and stay away from Westhost!!

After 20+ years with Westhost After 20+ years with Westhost, I am currently locked out of all access to my domain and email, due to Westhost doing a migration of my email that forced a password reset. I'm supposed to log in to my control panel to change the email password, BUT that requires me to enter a 2FA code that is delivered by, you guessed it my email! My inaccessible email! Westhost has no available phone or website support for anyone who can't log in to their account! Edit* April 14th, 4 days later and I am still locked out of my email and Westhost control panel. Westhost support contacted me once asking for photo ID, which I sent, but no reply or action from them since then. Edit* April 16th - I was able to regain access to my email and domain accout today, after being locked out for a week due to incompetence by Westhost's email migration team. I'm raising my 1-star review to a 2-star, but that's it.

Did a really stupid thing Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind waiting my turn for support, but it's near impossible to NOT do anything else. It would be really helpful if you could find a way ring a bell or flash the text window when the tech is finally available.

WestHost tech support is great WestHost tech support is ALWAYS saving me. They are knowledgeable, fast, friendly, and they get the problem solved quickly while teaching me a little something more each time when I have questions. Oh, I left out patient! Because I'm only moderately tech savvy, they are able to answer my questions at my level of understanding. Great support is why I stick with WestHost.

Scott L Scott L. was extremely helpful to assist me with switching back and forth between PHP 7.4 and 8.0 to identify issues we were having with a WP theme. We were able to expose issues with the theme to confirm our assumptions it is time to migrate to a new WP theme that is more compatible and supported by developers for PHP 8.0. Scott was patient, willing, and articulate and providing easy clear support.