Love the folks at WestHost Love the folks at WestHost. They have been by and far the BEST website support folks I have had the pleasure to work with. I AM NOT a proficient web or web host technology guru, but I have a basic knowlege and interest. I volunteer time managing a few websites for a few NFP organizations I serve and - WESTHOST STAFF constantly make me look WAY more capable than I am. While I'd LIKE to take the credit, I make sure to point out it's the AMAZING support we get from our website HOSTING company WESTHOST. Truth be told, I do NOT want ANY of those NFP's looking elsewhere for hosting services. (THAT would be crazy)!!!!!!

I was having trouble and needed support I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.

Amit was able to offer me solutions to… Amit was able to offer me solutions to my problems that got me and my business back up and working. He offered a very detailed reasoning of how my email was set up to better help me understand why I was having the problem I was having. It's the first time someone has been able to advise me properly of the issue ever since the Chi system was setup. Thank you very much Amit!

Jannique Campbell is priceless Jannique Campbell is priceless! Patient, Personable, and very professional. In a very short time she resolved a long time problem I was having. And, she is a Campbell on top of everything. One of my hero's is the 19th century theologian, Alexander Campbell. She has to be related to that remarkable man.

Westhost is a nightmare Westhost sends an email saying, "congratulations, your website migration is complete and was successful." Not until several screenloads below does the email say that you must take action within just 7 days or they will take down your website and delete your emails. No forewarning. No urgent reminders. No subject line warning. Furthermore, it says that you must update your DNS records but not exactly what changes to make. The email migration itself causes problems, with email readers on windows, Android, and Apple not correctly reflecting folders and their contents. In short, a nightmare. Yet you cannot get though to costumer support by chat, phone, or email, which is undoubtedly flooded from the mess they have created for their customers. At the same time, hosting prices are rising. In short, time for a new host. Suggestions?