Did a really stupid thing Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind waiting my turn for support, but it's near impossible to NOT do anything else. It would be really helpful if you could find a way ring a bell or flash the text window when the tech is finally available.

Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.

We have been out of businsss for four… We have been out of businsss for four days due to this migration. All support from Westhost is nil. We submitted tickets and they get closed. What's going on? If you are going out of business, please let us know so we can move on instead of losing the business we have due to Westhost not doing their job or informing us of how to fix this. Why do I keep getting kicked out of support chat when I become number one? Just answers, please.

Westhost is a nightmare Westhost sends an email saying, "congratulations, your website migration is complete and was successful." Not until several screenloads below does the email say that you must take action within just 7 days or they will take down your website and delete your emails. No forewarning. No urgent reminders. No subject line warning. Furthermore, it says that you must update your DNS records but not exactly what changes to make. The email migration itself causes problems, with email readers on windows, Android, and Apple not correctly reflecting folders and their contents. In short, a nightmare. Yet you cannot get though to costumer support by chat, phone, or email, which is undoubtedly flooded from the mess they have created for their customers. At the same time, hosting prices are rising. In short, time for a new host. Suggestions?

WestHost tech support is great WestHost tech support is ALWAYS saving me. They are knowledgeable, fast, friendly, and they get the problem solved quickly while teaching me a little something more each time when I have questions. Oh, I left out patient! Because I'm only moderately tech savvy, they are able to answer my questions at my level of understanding. Great support is why I stick with WestHost.