Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.

After 20+ years with Westhost After 20+ years with Westhost, I am currently locked out of all access to my domain and email, due to Westhost doing a migration of my email that forced a password reset. I'm supposed to log in to my control panel to change the email password, BUT that requires me to enter a 2FA code that is delivered by, you guessed it my email! My inaccessible email! Westhost has no available phone or website support for anyone who can't log in to their account! Edit* April 14th, 4 days later and I am still locked out of my email and Westhost control panel. Westhost support contacted me once asking for photo ID, which I sent, but no reply or action from them since then. Edit* April 16th - I was able to regain access to my email and domain accout today, after being locked out for a week due to incompetence by Westhost's email migration team. I'm raising my 1-star review to a 2-star, but that's it.

Jannique Campbell is priceless Jannique Campbell is priceless! Patient, Personable, and very professional. In a very short time she resolved a long time problem I was having. And, she is a Campbell on top of everything. One of my hero's is the 19th century theologian, Alexander Campbell. She has to be related to that remarkable man.

I was having trouble and needed support I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.

It's now been a week and no resolution… It's now been a week and no resolution from Westhost. My email servers still dont work and its costing me business. Received a few unhelpful emails, nothing to address the problems. They said they have too many service tickets so they cant call to help me, but if I email my exact issues they will help. I sent multiple emails to the address the auto responder sent to me here, but no response. I did receive an email telling me that I had opened too many service tickets and I'm not being helpful?!? but in that email didnt address the issues or try to help. What a useless company . They take your money, cause problems and then hide! beware and stay away from Westhost!!