Database Cannot Connect Error Our website was getting a Database Cannot Connect error. Daniel N was very friendly, researched the issue, kept me in the loop, and resolved the problem. I want to commend Daniel N's services. Toastmasters/District 39 has been with WestHost for many years and you have provided stellar services. Thank you.

I made some mistakes and Tech support saved me I tried to do something I really know what I was doing. I reached out to technical support, they fixed my problem and then broke something else. They kept in constant contact with me while everything was resolved. This is not the first time they have helped me fix problems due to my own incompentance.

It's now been a week and no resolution… It's now been a week and no resolution from Westhost. My email servers still dont work and its costing me business. Received a few unhelpful emails, nothing to address the problems. They said they have too many service tickets so they cant call to help me, but if I email my exact issues they will help. I sent multiple emails to the address the auto responder sent to me here, but no response. I did receive an email telling me that I had opened too many service tickets and I'm not being helpful?!? but in that email didnt address the issues or try to help. What a useless company . They take your money, cause problems and then hide! beware and stay away from Westhost!!

Email migration failure From Westhost: (Begin Westhost email) We are writing to inform you of an important change regarding our Email Hosting services. As part of our commitment to providing you with the best possible service, we are in the process of migrating our Email Hosting services to a new and improved platform. Please note that the migration process is essential to ensure uninterrupted access to your email services. To ensure a smooth transition, we kindly request your cooperation in completing the migration process. (End Westhost email) Over the course of several days, I (along with Westhost support) have tried several migration attempts, and to this writing, all attempts have failed. And now I have no access to my email account. (To his credit, Senior Support Engineer Connor is great in persevering on my behalf, but it's to no avail.) So contrary to the aforementioned email, the transition was not "smooth" (as it's not yet complete) and my service has been interrupted. To top things off, Westhost has no active social media presence to update customers to the status of any problems on their end. (Their last post on X, fka Twitter, was 24 July, 2020.) I mean, what good is social media if you're not going to even use it? This is out of character for what is otherwise a very good hosting service. So with that I can only hope this email migration issue is a one-off, otherwise, I will have to consider, ahem, "migrating" to another hosting service. **UPDATE 15/04/2024** After a bit of collaboration, the email migration has been a success. But, as a result of the migration, the third-party email is not working (sigh) so, after writing a ticket, I am now waiting for this new issue to be resolved. In fairness, Westhost is incredibly busy with this migration issue and if you write a ticket, they *will* eventually get back to you. My *only* frustration, however, is that they promise a smooth, uninterrupted transition, when that was not the case. My tips to you, Westhost: Please consider either reactivating your social or make customers aware of your status page (status(dot)westhost(dot)com) on your home page. And never overpromise ("...uninterrupted access..."; "...smooth transition..."). It's always better to underpromise and overdeliver. Thank you and kind regards.

I was having trouble and needed support I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.