Scott L Scott L. was extremely helpful to assist me with switching back and forth between PHP 7.4 and 8.0 to identify issues we were having with a WP theme. We were able to expose issues with the theme to confirm our assumptions it is time to migrate to a new WP theme that is more compatible and supported by developers for PHP 8.0. Scott was patient, willing, and articulate and providing easy clear support.

Service Improved In the last 8 months or so, I've frequently relied on Westhost's customer service, having been a customer for over a decade. The improvement in service quality is evident and commendable. I'm content with my chosen package and its cost, feeling assured of value. A recent incident where my server was mistakenly closed reminded me of a past issue when backups were a concern. However, this time, Westhost promptly reopened my server and resumed email service within 5 minutes, showcasing their enhanced efficiency and reliability.

Database Cannot Connect Error Our website was getting a Database Cannot Connect error. Daniel N was very friendly, researched the issue, kept me in the loop, and resolved the problem. I want to commend Daniel N's services. Toastmasters/District 39 has been with WestHost for many years and you have provided stellar services. Thank you.

I was having trouble and needed support I called WestHost support with a technical and billing question. John Q was able to answer both. He suggested I change my plan to one that was 66% cheeper with greater flexibility. He spent quite a lot of time with me and never did I feel rushed. He was patient, polite, spoke clearly and to the point. I hung up feeling that I accomplished more than I had planned.

Super support from Daniel N worked with Daniel N. today to do a domain transfer. I've never done one before and he made it simple and easy for a geriatric site manager to understand and implement. Super support. Very responsive and helpful.