We have been out of businsss for four… We have been out of businsss for four days due to this migration. All support from Westhost is nil. We submitted tickets and they get closed. What's going on? If you are going out of business, please let us know so we can move on instead of losing the business we have due to Westhost not doing their job or informing us of how to fix this. Why do I keep getting kicked out of support chat when I become number one? Just answers, please.

Only Samson could help After months, and I mean months, of trying to get my domain to get and send emails, finally Samson was the only technician that could help me. I truly was about to go to GoDaddy because no one knew what they were doing. Samson knew right away. I wish I had got him as a tech months ago. An email should be sent out to everyone telling them how to fix someone that is having a problem like I was.

Email migration failure From Westhost: (Begin Westhost email) We are writing to inform you of an important change regarding our Email Hosting services. As part of our commitment to providing you with the best possible service, we are in the process of migrating our Email Hosting services to a new and improved platform. Please note that the migration process is essential to ensure uninterrupted access to your email services. To ensure a smooth transition, we kindly request your cooperation in completing the migration process. (End Westhost email) Over the course of several days, I (along with Westhost support) have tried several migration attempts, and to this writing, all attempts have failed. And now I have no access to my email account. (To his credit, Senior Support Engineer Connor is great in persevering on my behalf, but it's to no avail.) So contrary to the aforementioned email, the transition was not "smooth" (as it's not yet complete) and my service has been interrupted. To top things off, Westhost has no active social media presence to update customers to the status of any problems on their end. (Their last post on X, fka Twitter, was 24 July, 2020.) I mean, what good is social media if you're not going to even use it? This is out of character for what is otherwise a very good hosting service. So with that I can only hope this email migration issue is a one-off, otherwise, I will have to consider, ahem, "migrating" to another hosting service. **UPDATE 15/04/2024** After a bit of collaboration, the email migration has been a success. But, as a result of the migration, the third-party email is not working (sigh) so, after writing a ticket, I am now waiting for this new issue to be resolved. In fairness, Westhost is incredibly busy with this migration issue and if you write a ticket, they *will* eventually get back to you. My *only* frustration, however, is that they promise a smooth, uninterrupted transition, when that was not the case. My tips to you, Westhost: Please consider either reactivating your social or make customers aware of your status page (status(dot)westhost(dot)com) on your home page. And never overpromise ("...uninterrupted access..."; "...smooth transition..."). It's always better to underpromise and overdeliver. Thank you and kind regards.

Wordpress Admin login issus. Michael was very helpful with my Wordpress Admin login issue. My site had an error issue. Quickly checked on my site to see what the problem was & decided it needed to be looked at by a senior tech. He opened a ticket to continue helping me with my website issues. Very much appreciated.

WestHost tech support is great WestHost tech support is ALWAYS saving me. They are knowledgeable, fast, friendly, and they get the problem solved quickly while teaching me a little something more each time when I have questions. Oh, I left out patient! Because I'm only moderately tech savvy, they are able to answer my questions at my level of understanding. Great support is why I stick with WestHost.