Better phone support than chat The chat support was quick to respond but could hardly solve the problem. It took many chats over fews days to understand why the website went down multiple times. They care more about receiving a 5 star rating after which the website goes down. Phone support were more willing to listen and explain and solve the problem after which things went better.

Available to addressing a mistake Bluehost have been very available to helping with a refund for a product I had been debted for by mistake. my only complain is it took two requests to get this sorted - the first had not been evaded eventually. also I think their mention of the autorenew date can be confusing.

The blue host assistant Pavan Raj amazing The blue host assistant Pavan Raj was able to not only diagnose but fix the issue I was having. I am so lucky to have had Pavan assist me in fixing the issue I was having with elementor.

To call them 2nd rate is being too kind... Have been having a few problems that needed resolution. One specific problem was that my entire billing history was missing from within the self-service portal which meant I couldn't tell how much I would be billed in the next billing cycle (which happens once every 3-4 years). The support agent couldn't tell me either and indicated someone would get back to me. Well, noone did get back to me and next thing I knew, my card was charged $500+. Bluehost are just impossible to deal with and to call them "second rate" would be too kind.

Suhaila was super helpful Had an issue with an old account and auto-renewal. Suhaila was patient and inquisitive and helped me through a difficult situation. I really appreciated her friendliness and honesty throughout the whole ordeal. She turned a terrible day into a great one.