The person who helped was excellent The person who helped, solved the problem. The cause of the problem is what leaves me dissatisfied. It should not have happened. This is the second time I have had to contact BlueHost about something needing to be untangled that should not have gone wrong. First, was two-item authentication which left me unable to connect with my web page over 10 days. Second, was scrambling up two administrator's login identities.

thanks to Vaishak,Pratheeksha and Akash I encountered a 403 error when trying to log in to my WordPress admin panel. After two attempts, the support team informed me that malware had infected my files, leading to the issue. I deleted all 116 infected files. Vaishak promptly resolved the issue, allowing me to log in without any data loss. However, shortly after, my website encountered a 404 error. Upon contacting support again, Pratheeksha and Akash assisted me in reinstalling my SSL, and the site was back live again.

Satvik Manjunath was thorough Satvik Manjunath was thorough, helpful, courteous, and quick! I was dealing with an email issue and he checked the mail record, and updated the DNS and TTL settings. He also noticed I was using an alternate email and gave me the SMTP settings to configure it. Satvik went well above and beyond the normal service I usually receive.

Better phone support than chat The chat support was quick to respond but could hardly solve the problem. It took many chats over fews days to understand why the website went down multiple times. They care more about receiving a 5 star rating after which the website goes down. Phone support were more willing to listen and explain and solve the problem after which things went better.

To call them 2nd rate is being too kind... Have been having a few problems that needed resolution. One specific problem was that my entire billing history was missing from within the self-service portal which meant I couldn't tell how much I would be billed in the next billing cycle (which happens once every 3-4 years). The support agent couldn't tell me either and indicated someone would get back to me. Well, noone did get back to me and next thing I knew, my card was charged $500+. Bluehost are just impossible to deal with and to call them "second rate" would be too kind.