Customer service only available US… Customer service only available US hours don't recommend you buy if you are in Europe

Webroot SecureAnywhere? What is that all about? Webroot SecureAnywhere? I just want my computer backed up. There is no feedback that I can find to apprise me of backup status. Too difficult to use due to NO INCONTEXT FEEDBACK.

Carbonite LOSES your data Carbonite LOSES your data. This company is an embarrassment and should disappear. I ordered two disk backups of my computers that had Carbonite installed. NEITHER came with the files intact. I mean, a total loss of data. I spent hours with their technical support, which was a waste of time. I can't believe they even hold themselves out as a reliable cloud backup service when they lose data. The absolute worst company I have ever dealt with, and my data is gone.

Constant emails about back-up stopping...nothing has helped. I have been a Carbonite member for many years. This past year, 2023, was a continuous stream of emails from Carbonite telling me my back-up was out of date and to download the software again. At least 6 times in the past year. This is not user-friendly and it certainly isn't what I signed up for. I signed up for a full year of trouble-free, transparent and effective back up of my computer. Instead I've got a sometimes it works/sometimes it doesn't waste of time. I have aske for a refund multiple times, but they have adamantly refused even when they check my account and see how many emails they've sent me. I'm stuck until next August 2024 with this user-unfriendly service.

Best support ever. I just installed Carbonite 2.8.4 on my new Mac Studio, and had an installation problem as a result of some detritus migrated over from an older Mac. I called Carbonite support, was connected to "James", and had the best support experience I've ever had with an App provider in my 16 years as a Mac user. In 15 minutes, James not only fixed my Carbonite installation and got the backup going, but reviewed my situation and provided suggestions for all the backup preferences. He knew his way around a Mac better than anybody I've ever worked with.