Carbonite is effective and easy to use Carbonite is effective and easy to use. I do have an error that keeps showing up that I can't get to clear and their technical help hasn't gotten back to me. Fortunately, it isn't an error of not backing files up, but is actually not deleting old files it says it will! Still, it is annoying. Otherwise, I feel confident that all my pictures and important files are backed-up.

Carbonite has to be the best back-up program out there!!! I am a customer for many years! Highly recommend! I have been using Carbonite back-up program for many years. EXTREMELY happy! It saved me many times over the years! When I lost documents on my computer, Carbonite to the rescue! Or when I needed to go to a previous version of a document if by mistake I saved a computer document, but had deleted info before re-saving. Carbonite again to the rescue! I know of someone who was fired by his job because he didn't back up documents & he had visited homes & documented info for the job, but his computer crashed & lost everything. He wished he had a great program like Carbonite! Very, very highly recommend!

Great support from Level 2 at Carbonite Recently my husband purchased a new Laptop from Costco. Soon after setting it up and all the files were downloaded via Carbonite, the Laptop crashed completely. The machine had to be completely reconfigured. Fortunately all the files had been stored with Carbonite and everything was recovered. Excellent support from level 2 at Carbonite

My "computer guy" recommended Carbonite… My "computer guy" recommended Carbonite when my last computer crashed. Very easy to buy, download and select files to backup. I appreciate the comfort of knowing my files and photos are safe should I ever "lose" my computer again. Backup is automatic and seamless. Very happy with this product.

Constant emails about back-up stopping...nothing has helped. I have been a Carbonite member for many years. This past year, 2023, was a continuous stream of emails from Carbonite telling me my back-up was out of date and to download the software again. At least 6 times in the past year. This is not user-friendly and it certainly isn't what I signed up for. I signed up for a full year of trouble-free, transparent and effective back up of my computer. Instead I've got a sometimes it works/sometimes it doesn't waste of time. I have aske for a refund multiple times, but they have adamantly refused even when they check my account and see how many emails they've sent me. I'm stuck until next August 2024 with this user-unfriendly service.