Constant emails about back-up stopping...nothing has helped. I have been a Carbonite member for many years. This past year, 2023, was a continuous stream of emails from Carbonite telling me my back-up was out of date and to download the software again. At least 6 times in the past year. This is not user-friendly and it certainly isn't what I signed up for. I signed up for a full year of trouble-free, transparent and effective back up of my computer. Instead I've got a sometimes it works/sometimes it doesn't waste of time. I have aske for a refund multiple times, but they have adamantly refused even when they check my account and see how many emails they've sent me. I'm stuck until next August 2024 with this user-unfriendly service.

If you want reviews I shouldn't need trustpilot acct Got message from Carbonite saying that my account hadn't backed up lately, so I logged on and updated Carbonite...in the process I had left a message on whatever they call their virtual assistant. Soon they checked what I had written and informed me the steps I should have taken before reinstalling software. I did that and it works fine. Would have been nice if the process were included in the download instructions. But all's well that ends well.

My "computer guy" recommended Carbonite… My "computer guy" recommended Carbonite when my last computer crashed. Very easy to buy, download and select files to backup. I appreciate the comfort of knowing my files and photos are safe should I ever "lose" my computer again. Backup is automatic and seamless. Very happy with this product.

Have an old computer that dies. Have an old computer that dies at the wrong moments. Just recently I overwhelmed the processor and crashed. All files involved were never touched due the Carbonite features. A big "Thank You" is forthcoming. Somehow you have built into Carbonite a feature to reconstruct what was working at the moment of a crash. Again, thanks!

Secure with Carbonite… This is the second time that I provide information on my experience with Carbonite. As was stated earlier, it's a tremendous service, which leaves me feeling secure about the data on my computer should any event occur that would cause me to lose anything of value. So far, I haven't had a bad experience.