Best support ever. I just installed Carbonite 2.8.4 on my new Mac Studio, and had an installation problem as a result of some detritus migrated over from an older Mac. I called Carbonite support, was connected to "James", and had the best support experience I've ever had with an App provider in my 16 years as a Mac user. In 15 minutes, James not only fixed my Carbonite installation and got the backup going, but reviewed my situation and provided suggestions for all the backup preferences. He knew his way around a Mac better than anybody I've ever worked with.

New iMac Pro New iMac Pro. Best Buy transferred data/info(?). Everything didn’t seem right. Carbonite tech did a great job helping me through. Still think there are issues with data transfer. Best Buy sold me Webroot virus protection. It did not install. BB “geek” said new iMac Pro not yet “cleared” for Webroot, try in a few weeks. Carbonite tech said Carbonite recently acquired Webroot. I still can’t installWebroot. Any advice?

Overall pleased with the restoration process I was very pleased with how easy it was to be able to transfer my files over to my new computer, and it only took a day or two to complete the process. The only reason I am not giving this review five stars is that I found that files and photos that were saved inside multiple folders (a folder inside another folder) were not restored. Luckily my old computer was still active, or else those items would have been completely lost.

If you want reviews I shouldn't need trustpilot acct Got message from Carbonite saying that my account hadn't backed up lately, so I logged on and updated Carbonite...in the process I had left a message on whatever they call their virtual assistant. Soon they checked what I had written and informed me the steps I should have taken before reinstalling software. I did that and it works fine. Would have been nice if the process were included in the download instructions. But all's well that ends well.

Carbonite has to be the best back-up program out there!!! I am a customer for many years! Highly recommend! I have been using Carbonite back-up program for many years. EXTREMELY happy! It saved me many times over the years! When I lost documents on my computer, Carbonite to the rescue! Or when I needed to go to a previous version of a document if by mistake I saved a computer document, but had deleted info before re-saving. Carbonite again to the rescue! I know of someone who was fired by his job because he didn't back up documents & he had visited homes & documented info for the job, but his computer crashed & lost everything. He wished he had a great program like Carbonite! Very, very highly recommend!