Moving from an old laptop to a new one… Moving from an old laptop to a new one without needing to have an IT person do it for me!. Hardest part is figuring out which downloaded software I needed. Other events made this a little more difficult but still a positive experience.

I had to restore my files due to hard-drive replacement I had to restore my files due to needing a replacement hard-drive on my Dell desktop. Carbonite's instructions on line were very helpful. There were a few minor things that I didn't know about until after the restore but they seemed to resolve themselves! Carbonite's invaluable help when you lose all your data is well worth their very fair cost.

Have an old computer that dies. Have an old computer that dies at the wrong moments. Just recently I overwhelmed the processor and crashed. All files involved were never touched due the Carbonite features. A big "Thank You" is forthcoming. Somehow you have built into Carbonite a feature to reconstruct what was working at the moment of a crash. Again, thanks!

Secure with Carbonite… This is the second time that I provide information on my experience with Carbonite. As was stated earlier, it's a tremendous service, which leaves me feeling secure about the data on my computer should any event occur that would cause me to lose anything of value. So far, I haven't had a bad experience.

Constant emails about back-up stopping...nothing has helped. I have been a Carbonite member for many years. This past year, 2023, was a continuous stream of emails from Carbonite telling me my back-up was out of date and to download the software again. At least 6 times in the past year. This is not user-friendly and it certainly isn't what I signed up for. I signed up for a full year of trouble-free, transparent and effective back up of my computer. Instead I've got a sometimes it works/sometimes it doesn't waste of time. I have aske for a refund multiple times, but they have adamantly refused even when they check my account and see how many emails they've sent me. I'm stuck until next August 2024 with this user-unfriendly service.