Scam site Ordered alumni hoodie and minutes later, fellow alumnus told me it's a scam and the seller was using the school logo without authorization. Emailed seller within an hour from time I placed an order and received reply saying order has been processed already and cannot cancel. Fast forward, it's been 5 weeks and shipment didn't arrive. Shipment tracking didn't update since 4 weeks ago. Emailed seller for status today and email bounced back. GearLaunch is hosting scam seller!

A few weeks ago I bought 2 shirts and… A few weeks ago I bought 2 shirts and one of them got cut during shipping. I didn't put insurance on because I thought I didn't need it since the last times all went so smoothly. Well this time it didn't and it wasn't the seller's fault but USPS did the damage. I contacted the company to see if I could get another shirt and I was fully prepared to pay for it. Well, what a surprise I didn't have to pay a penny and the issue was resolve in less then 48 hours and that over the weekend. Now where does that ever happen!!! Even if you have been a costumer for quite sometime this just isn't the case. So thanks to Dana who was fast and right on the ball I got another shirt and it came quicker then predicted. I was totally blown away. This was such a great experience and hassle free. Thanks a million for such a pleasant experience.

One star is too many GearLaunch is a site where copyright thieves dupe people into purchasing knock off clothing that may or may not actually get delivered with stolen logos. At least buy better quality knock offs on ebay.

Alert and helpful service! We were disappointed in the color of some hoodies we’d ordered, well aware of the difficulty in giving a perfect shade of color in photos. We received a prompt and nice reply and everything was sorted out in a perfect manner. Attentive, helpful and quick.

This Company Could Teach Customer Service This company's customer service is top-notch. I ordered the wrong product and had to cancel my order. I expected to struggle getting a refund, but the customer service promptly refunded without phone calls or difficulty of any type. I certainly wish other companies could learn from your customer service