Outstanding In Every Way! Outstanding in every way! This is a very well run company with very good tools. Quality this high is not common, we are very pleased to be working with their team!

Highly recommend Highly recommend, Eva is one of the best repricer which increase our sales and profit. How about the customer service, 24/7 always available and ready to help. Kindly with respect to whole Eva's Team

5star repricer 2star reimbursement The price for the subscription is good for a new seller like me. And the Reprice doing the job great. The only I don't like about what I experience is the reimbursement. Need to enhance the team to be pretty serious in handling reimbursement cases as it is so disappointing without feedback and a result to receive. But, Eva is still 5 Star to me since my sales excelled with a help of a repricer.

Good customer service, but clumsy tool I feel like leaving my feedback as this may help others making a decision on going with these guys or not. The customer service is usually very attentive and responsive, however when it comes down to the tool itself, I didn't have a good experience. Also every time I raised an issue with them, they'd never come up with a detailed response in regards to your issue, they'd usually say: "oh, eva has done 1.000 pricing decisions", rather than "I can see that even though you've set the price to be X, it hasn't changed for reason Y". These are the issues I have faced, which they haven't provided a proper response or addressed: 1. Downloading or uploading the inventory file can take hours or sometimes even won't finish. I'm talking about 200kb files here, not huge ones 2. When the upload is successful, prices will take hours to get changed on amazon. So if you add up this issue with issue number 1, sometimes price may take 3-4 hours to change (if the upload works of course) 3. After logging into the eva account, the system will eventually log you off immediately.

The software is extremely buggy The software is extremely buggy, I keep finding bugs and reporting them to their developer team for fixes. Their online chat service used to be very responsive, however nowadays they reply after a few days or does not reply at all. I also don't understand why the repricer set prices to minimum immediately when all other competitors have their prices well above minimum prices.