Jean-Philippe Paquette
CAExcellent tool EVA is the most advanced and impressive tool I have ever used with my Amazon seller account. The results are astonishing.
Jackie Wilson
GBExtremely happy that we found EVA Extremely happy that we found EVA, it has helped our business immensely and saved us a great deal of time and money. Wonderful service always from the team.
Paul
GBGenerally good Generally good. Beware of a few overinflated claims (although this is typical, certainly for repricers). Also I would say they are trying to expand quite aggressively in terms of offering a variety of services. It may be that this is diluting their focus a little. Definitely room for improvement, especially if they fixed some of the killer features. But on the whole I have been happy with the repricer side of things.
Joyce Humphrey
GBAlex gave me a very easy to follow and… Alex gave me a very easy to follow and understand overview of the new menu of services at EVA. He sent me links on how to Remove aged inventory; how to update pricing via bulk .
Ana
GBGood customer service, but clumsy tool I feel like leaving my feedback as this may help others making a decision on going with these guys or not. The customer service is usually very attentive and responsive, however when it comes down to the tool itself, I didn't have a good experience. Also every time I raised an issue with them, they'd never come up with a detailed response in regards to your issue, they'd usually say: "oh, eva has done 1.000 pricing decisions", rather than "I can see that even though you've set the price to be X, it hasn't changed for reason Y". These are the issues I have faced, which they haven't provided a proper response or addressed: 1. Downloading or uploading the inventory file can take hours or sometimes even won't finish. I'm talking about 200kb files here, not huge ones 2. When the upload is successful, prices will take hours to get changed on amazon. So if you add up this issue with issue number 1, sometimes price may take 3-4 hours to change (if the upload works of course) 3. After logging into the eva account, the system will eventually log you off immediately.