I had a problem with the keyboard that… I had a problem with the keyboard that I ordered with my new computer. The final decision was to replace the keyboard. Very helpful.

Great machine Fair price Great service and a fair price. The computer came as ordered and wasn't loaded with crapware nobody wants. It works great and I'll order my next machine from them.

Lack of support This is my second computer I purchased from Avadirect. According to their website "Customers who purchased a "Signature Series" or "True Custom" product from AVADirect are entitled to free technical hardware-related support for the lifetime of their product." Warranty states "AVA Basic (2-Year Labor / 1-Year Parts)" Order Placed: July 28, 2023 order number: AVA-636415 After several requests to Tech Support I have yet to hear back about my onboard NIC issue. I contacted Tech Support due to packet related loss. Because the company "Advertises" "Lifetime Tech Support" I reached out with them to attempt to discuss a defective onboard NIC issue with my Motherboard. The issues I am encountering are packet related lost. This is from occurring when pinging my default gateway. I have attempted to eliminate the issue. I replaced and used a back up router, used a new cat5 Cable. Neither of those two fixes addressed the issue. It also is not a issue related to my ISP because I am not pinging past the default gateway. The only way to determine if the onboard NIC card is defective is through a separate ping test. I purchased and I used a a TP-Link USB to Ethernet Adapter. I went through the USB and repeated the same test. By doing so this eliminated the packet lost. But now I am left with a defective on-board motherboard NIC. And with a company that claims they provide "Lifetime Support" and "Warranty Services" who after they sell you the computer could careless about responding back to a customer. Will be opening a claim through Mastercard Purchase Assurance as the company will not address this concern.

This is my third computer that I bought… This is my third computer that I bought from AVADirect. The first computer was purchased back in February 2008, the next one was in May 2014 and the last one in April 2023. I like the ability to customize everything and AVADirect really delivers in this area, especially when it comes to air cooling for CPUs. The only "ding" I will give them is when the case was end of life, they didn't pull it from their website, so I had to go back and forth to find another case after I placed my order. The video card I wanted was also out of stock, so I had to get a different one. I think the next time I will send them an e-mail and ask if everything is in stock before submitting an order. Granted, they have many items on their website and they are sourced from a 3rd party supplier, so it may be nearly impossible to verify in stock status on all items.

Flawless Execution Both the build and shipping came off without complications. Packing it for shipping was the Chef's Kiss. And my PC arrived early. Checked all the connections and fired her up. Very happy with the results. Cable management was a work of art. I only wish I could buy a 2nd build now! But I have state of the art for my budget and no complaints what so ever.