I had a problem with the keyboard that… I had a problem with the keyboard that I ordered with my new computer. The final decision was to replace the keyboard. Very helpful.

Nonexistent customer service, punishing cancellation fees, shady business practices BUYER BEWARE: AVA Direct customer service is nonexistent, hidden cancellation fees are punishing, and business practices are extremely shady. I ordered a PC and attempted to cancel the order 4 days later but was unable to reach them via phone (busy signal all the time), live chat (no live agent came on the line), and online form (no response). By the time I got ahold of them, they wanted to charge me $100 to cancel an order they hadn't built or shipped yet claiming they had "allocated parts for my order" by putting the parts in a bin. They fabricated a cancellation charge with no documentation of what 'parts had been allocated' and asked for it over the phone. I filed a dispute with my credit card and received my money back but I highly recommend you steer clear of this company. If necessary, play hardball and file a chargeback. They also have very suspicious online reviews (ResellerRatings.com) where they have 100% positive reviews in 1 year ... they don't have a SINGLE bad review in 365 days-- absolutely shady! My own negative review of them on that site mysteriously disappeared and won't appear. There are tons of negative reviews about them on social media forums where reviews can't be removed/manipulated so search on computer forums, Reddit, etc. Please do your research, take your money elsewhere, and don't buy from them!

Honest review is that they have great customization and very knowledgeable sales folks, but customer service is a mixed bag Keep in mind that there are very few negative reviews, so for the volume of computers they sell, seems like 98%+ of people are happy. The customization options and sales team are fantastic. Their custom PC builder allows you to choose almost any part with specificity (e.g., can choose specific partner model GPUs, specific motherboards from any major brand, etc.). What really holds them back from 5 star is their customer service. When you call, it is quite common for the rep to make it sound as if the customer is somehow responsible for delays on AVA's side or the customer is being unreasonable to ask for a status update when weeks have gone by for a 'phase' of the build. I am NOT referring to time spent waiting for a GPU or CPU - every manufacturer and SI has to deal with that, and every consumer should understand those delays. I am saying that once AVA confirms that all parts are available and the PC is being built, it still takes weeks to assemble and test. They really should just give status updates weekly automatically to help customers not feel nervous or feel like something is wrong. One last note - do all of your research before ordering. Once you place the order, it is very costly to change or cancel any parts of the order (10% of the total).

great company will purchase more items… great company will purchase more items in the future

Worse experience I placed my order in November and it finally has shipped 4 months later. First, either the mail delayed or they lost my first payment. Two weeks later they said they received a second check but it was never returned to me as they said they would do. They changed my SSD to prevent a backorder without asking first, then did nothing for nearly two months waiting on a video card. Finally, I called them fed up and they told me that if I kept that video card they didn't know when my order would ship, even after 3 months. I asked them for other options and they didn't have anything equivalent. After they wanted to either downgrade my card or charge me hundreds extra, and with all the time that had passed, I asked about canceling. Despite not being able to fulfill my order, they wanted to charge me a fee. Upon asking to talk to a manager, they magically found another card that was still over a hundred dollars more, but I conceded. Then the computer failed testing and was delayed again. Finally, and probably the last straw to convince me to take time to write a review, the promos offered with the order back in November were not honored by the company and they blamed the manufacturers rather than taking responsibility for taking 4 months to fulfill an order even though I expressed this concern well before they expired. Maybe it was the perfect storm, but they should at least try to make it right.