Great customer service Great customer service! Always ready to help. The scents are amazing. I will continue to order the products. I have the mini diffuser and it truly fills my home with the wonderful scents!

Can't cancel- they refuse to stop charging!! I canceled this service October 2023 and the site clearly says I have no account, yet, I'm continually billed, monthly, 76.83. I've sent a chat, to ask that they please stop billing me. I've contacted my bank who refunded me, but I shouldn't have to do that. Today is April 6th 2024 and I checked my statement and was billed again. This is EXTREMELY aggravating. The product is great but this continuous billing after cancelation makes the business seem like a scam. I'm so disappointed on every level. Again great product but without stellar business practices, and effective cancelation measures, purchasing from them is not worth the headache. I hope they get better- fast!

Bought mini diffuser Bought mini diffuser, with starter scents & shipping came to $110. Unit arrived broken as others have mentioned. Initiated a return of said merchandise and have heard nothing. It apparently has to go to a warehouse for 14 days to be “inspected.” Now they have my $110 and my product…they don’t just ship a replacement. Horrible customer service. Closed on weekends so messaged through website…no one gets back to you. Called yesterday…lady from customer service had absolutely nothing to say. Asked to speak to supervisor…they said no supervisor will speak to you for 24 hrs. It’s been over 24 hours and no one called back. Total scam…waste of money! Next step filing dispute with credit card company.

Wonderful, but a bit expensive While the scent I ordered didn't smell like I anticipated, it was still a beautiful scent. I'd love to continue using Scentiment products, but they're a bit expensive for my budget currently. However, the next time I have money for more products, I'll be purchasing more!!!

Horrible customer service Horrible customer service. Sent me a device that died within 3 days. Refuse to refund me because they only refund unopened items. Will only send a replacement after having my returned item for 2 to 4 weeks for 'inspecting'. Have found countless other clients that have the same experience and are still waiting for a replacement 1 month later.