Bought mini diffuser Bought mini diffuser, with starter scents & shipping came to $110. Unit arrived broken as others have mentioned. Initiated a return of said merchandise and have heard nothing. It apparently has to go to a warehouse for 14 days to be “inspected.” Now they have my $110 and my product…they don’t just ship a replacement. Horrible customer service. Closed on weekends so messaged through website…no one gets back to you. Called yesterday…lady from customer service had absolutely nothing to say. Asked to speak to supervisor…they said no supervisor will speak to you for 24 hrs. It’s been over 24 hours and no one called back. Total scam…waste of money! Next step filing dispute with credit card company.

Amazing customer service and luxurious aroma Amazing customer service seeking to find a responsive resolution. I love my Scentiment and have 3 devices in different rooms. Long lasting and makes my home smell divine. All of family have purchased after smelling my home as they don’t want to be left out of pure luxury.

Can't cancel- they refuse to stop charging!! I canceled this service October 2023 and the site clearly says I have no account, yet, I'm continually billed, monthly, 76.83. I've sent a chat, to ask that they please stop billing me. I've contacted my bank who refunded me, but I shouldn't have to do that. Today is April 6th 2024 and I checked my statement and was billed again. This is EXTREMELY aggravating. The product is great but this continuous billing after cancelation makes the business seem like a scam. I'm so disappointed on every level. Again great product but without stellar business practices, and effective cancelation measures, purchasing from them is not worth the headache. I hope they get better- fast!

Awesome! Loving all the scents I ordered and the scent diffuser! I’m glad I got the smaller diffuser as it will fit almost anywhere and not take up a lot of space. Shipping was quick and ordering process is quick and easy. So glad I ordered this product! My house smells delightful!

Horrible Horrible! The first one lasted 1 week before it stopped working. I tried their troubleshooting, still nothing. They were supposed to send out a replacement nozzle and hose but the hose was missing. I was then instructed to send back the entire diffuser (shipping label provided by them). 4 weeks later I received a NEW, defective product! UNREAL. The diffuser worked for about a day and stopped producing mist AGAIN. I’m done with this company and their horrible product. I would not recommend this company to ANYONE as it has been nothing but a waste of money and time. I bought a cheap diffuser off of Amazon and use the oil in that and it hasn’t failed me yet!