RAB
GBAs an attorney entering time As an attorney entering time, the process is easy. It was easy to set up clients and to add expenses and time spent. It is awkward to use the calendar function because for me the time of day I do the work is not important and I often do work for client several times a day - so I either go back to an earlier time entry or hope that the system accumulates them all. I think it does. We are still too new to the billing system (generating invoices) to make a judgment, but thus far I am not impressed. The system generated invoice looks like it is coming from a utility, not a professional law firm - the big bold box with "amount due" and the snappy message at the end. I prefer a more subtle, but detailed statement of hours worked and net amount due after prior payments. I do not know if it was our staff or your system, but last week the system repeated charges on a bill - twice - even though the work was only done in December. That had to be caught before sent to the client.
Maria Mitchell
GBLeanLaw IS Responsive the team at LeanLaw is always responsive to questions and issues are resolved quickly
Deborah
GBI received no help whatsoever when I… I received no help whatsoever when I inquired about a report that I needed and asked about how to get the information I needed.
Haley Schaefer
GBVery helpful - Question re Desktop vs. Online Versions Very helpful! Not only was my exact question answered, it was done so within a few minutes. Thanks!
Heather
GBNo real customer support There is very little support for the software. Some issues in communication with QBO require conversation and not a chat or a link to the learning center. We have been using the software for around 3 years.