Heather
GBNo real customer support There is very little support for the software. Some issues in communication with QBO require conversation and not a chat or a link to the learning center. We have been using the software for around 3 years.
Yvette
CAProblem solving I had a problem entering funds received into our Trust Account; I used the "instant messaging" to chat with someone and she was able to resolve my issue quickly and easily
Jullianne
GBNeed an area to keep recent file notes- Need an area to keep recent file notes- Need to list more clients on each matter
HCR
GBNo customer service I have twice tried to set up an onboarding session. The first time the trainer didn’t schedule the agreed upon event, she said she had a family emergency. The second time my response to the trainers email has yet to be answered.
Shiv Naimpally
GBIts a powerful piece of software but… Its a powerful piece of software but not always the most intuitive to navigate. I have learned to muddle my way through it. To be fair, billing is one of the least favorite aspects of my job.