Haley Schaefer
GBVery helpful - Question re Desktop vs. Online Versions Very helpful! Not only was my exact question answered, it was done so within a few minutes. Thanks!
Heather
GBNo real customer support There is very little support for the software. Some issues in communication with QBO require conversation and not a chat or a link to the learning center. We have been using the software for around 3 years.
Yvette
CAProblem solving I had a problem entering funds received into our Trust Account; I used the "instant messaging" to chat with someone and she was able to resolve my issue quickly and easily
Deborah
GBI received no help whatsoever when I… I received no help whatsoever when I inquired about a report that I needed and asked about how to get the information I needed.
Lynn
GBHighly recommend this software and the support! Heather was very responsive to my initial inquiry about the software. She also spent time with me by telephone showing me features in response to my specific questions. I was sold. We then worked out the cost of the product and made the purchase. This all happened in a couple of days. Heather then set me up with Tracie, a LeanLaw coach who showed me features in response to my specific questions. She gave me some set-up assignments and then reviewed what I had done to reassure me things were entered correctly. In short order I am now ready to perform my first monthly invoicing with LEDES capability. The software is logical and easy to use and the support is fabulous.