Maria Mitchell
GBLeanLaw IS Responsive the team at LeanLaw is always responsive to questions and issues are resolved quickly
Haley Schaefer
GBVery helpful - Question re Desktop vs. Online Versions Very helpful! Not only was my exact question answered, it was done so within a few minutes. Thanks!
George
GBExcellent legal billing software Excellent legal billing software. Much cleaner and less cluttered than legacy billing software.
HCR
GBNo customer service I have twice tried to set up an onboarding session. The first time the trainer didn’t schedule the agreed upon event, she said she had a family emergency. The second time my response to the trainers email has yet to be answered.
RAB
GBAs an attorney entering time As an attorney entering time, the process is easy. It was easy to set up clients and to add expenses and time spent. It is awkward to use the calendar function because for me the time of day I do the work is not important and I often do work for client several times a day - so I either go back to an earlier time entry or hope that the system accumulates them all. I think it does. We are still too new to the billing system (generating invoices) to make a judgment, but thus far I am not impressed. The system generated invoice looks like it is coming from a utility, not a professional law firm - the big bold box with "amount due" and the snappy message at the end. I prefer a more subtle, but detailed statement of hours worked and net amount due after prior payments. I do not know if it was our staff or your system, but last week the system repeated charges on a bill - twice - even though the work was only done in December. That had to be caught before sent to the client.