Customer Service For their products itself, i would leave a question mark. However the customer service is impressive. The device i bought from a third party in the UK turned somewhat faulty. I contacted to the Solawave Customer Service. They sent me a newer and improved model, without returning the item i have. I haven’t received the new one yet. I hope it will work well. Hence this 4 stars going for the customer service.

I bought 2 wands that I used 4ish… I bought 2 wands that I used 4ish times. They are both now not working. The “warranty” period has conveniently closed but they said for $89 I can have a new wand. Clearly not going to put more money into this company. What a scam

Best Customer Service Ever! I received a Solawave wand as a gift and had a problem with it. Called Customer Service and after chatting with Mary she deemed a replacement was available and took care of the entire transaction. She was friendly, and knowledgeable and made this the best return experience I've ever had. I was impressed with the way she handled the matter.

Customer Service I purchased my Solawave wand a while ago but due to health & life issues I haven't had much opportunity to have many "selfcare days"; I have been trying to make that more of a routine again, but I was experiencing issues with my wand. Super long story short, Teresa went above and beyond to help me. Teresa was kind and UNLIKE most interactions now, Teresa followed back up with me. (I honestly can't thank you enough). Solawave still has a customer service line - where you can talk to a human - and they stand behind their product. Looking forward to a better, healthier, and radiant 2024 - my Solawave is one of the tools to help me with that (super excited)!

I love using my Solawave I love using my Solawave. I love the warming and vibration effect. It took me a while to use is routinely, daily, which is best to see results. My friend at dinner one night said my skin was just glowing. The customer service is outstanding! It’s important to ask questions & communicate with them as they will respond promptly with great tips on ensuring you get the most out of their product. I’m in the process of upgrading from my old one and am looking forward to continuing my journey with Solawave!