Excellent customer servixe just now NEW I bought a solowave wand from Ulta and it stopped working properly after 4 months. Ulta has a 60 Day return policy. I contacted solowave and provided my proof of purchase and they immediately took care of the issue and mailed a replacement. Hard ti find this type of customer service these days.

Experienced user I have been using Solawave for over a year and absolutely love it. It tightens my skin instantly and looks even better the next morning. The quality of the red light is what makes the difference I think. Plus the blue serum is perfect for the machine and I started using their hyularonic acid serum about 3 months ago and it is so superior. As a licensed cosmetologist and professional hair and make-up artist in LA, I am exposed to the best products on the market. My friend whom is a medical esthetician turned me on to Solawave and now I tell everyone. So worth every penny! Also the customer service is unbelievable.

Customer Service I purchased my Solawave wand a while ago but due to health & life issues I haven't had much opportunity to have many "selfcare days"; I have been trying to make that more of a routine again, but I was experiencing issues with my wand. Super long story short, Teresa went above and beyond to help me. Teresa was kind and UNLIKE most interactions now, Teresa followed back up with me. (I honestly can't thank you enough). Solawave still has a customer service line - where you can talk to a human - and they stand behind their product. Looking forward to a better, healthier, and radiant 2024 - my Solawave is one of the tools to help me with that (super excited)!

Nicole in Customer Service!! I purchased two Solowave wands solely because of the help I received from Nicole in Customer Service. Nicole spent a considerable amount of time on the phone explaining their products. She is extremely knowledgeable when it comes to the skincare market! During our conversation, she mentioned a skincare product (which many don't know about) and happens to be my absolute favorite! It made me value her opinion plus gave me the push I needed to purchase. Solowave is very lucky to have her on their team! She is a true asset!

Beware hidden UK shipping costs Solawave's UK site is not in fact based in the UK so, despite the abundant number of emails about their Black Friday offers, when reached checkout suddenly found circa £90 added on for 'shipping'. Love the wand and indeed the serums that go along with it. Sadly, can't now buy direct from Solawave if they're going to add on extortionate shipping which they then say covers shipping & customs to the UK. Great products, sadly no UK presence.