Cancelation nightmare Started on Kayak ended up on the super website based on the price. Booking with them is quite easy, however when it’s time to cancel a booking the run around starts. I needed to cancel a booking and while the hotel is confirming that they have a 24hr cancelation policy Super.com will not honor it. They require a HANDWRITTEN letter from the hotel on letterhead in order to provide a refund. Even the hotel themselves confirm they’ve NEVER had to do this before. The live chat agents and their responses might as well be bots so don’t expect much help there. The fact that the hotel is willing to provide a refund and cancellation without issue and Super.com won’t go through with it is horrendous. Don’t EVER use this website to book for travel.

I had an amazing deal for a great hotel… I had an amazing deal for a great hotel in Barcelona. I was very pleased to see that they had my reservation and we had a great time.

Nice hotel Nice hotel clean, helpful, houskeeping , location , every thing was amazing. Super give me best price thanks

Have nothing but great experiences… Have nothing but great experiences with super I have used them 3 times now. All fantastic trips . The catch is you just can't cancel unless you pay extra for it. But if you know you will not cancel its great. And if you might have to, just pay the extra small fee.

It was ok It was ok. I appreciate they didn't use the usual trick, that other travel webpages use, where they change a detail of the traveler's data, they force them to go back and when they fill correctly their data, they say that the offer has expired and you have to pay much more!