I paid $41.99 hotel cancellation… I paid $41.99 hotel cancellation guarantee fee, contacted hotel 24 hours in advance and cancelled on their website then was told I had to provide proof of my emergency (had to cancel reservation because mom was hospitalized). My mother's doctor said it wasn't his responsibility to provide me with proof I was at my mother's bedside. SUPER.COM took the $41.99 cancellation guarantee fee but still charged me the balance for two days stay at the hotel. PAYPAL will not intervene, too complicated for the minds at Synchrony Bank I suppose. Based on paying a fee then charged for a service I never received, I personally recommend never using SUPER.COM. I'm cancelling my PAYPAL Credit account as well.

It was the first time and the last time that I used super.com Confirmation Number: B_13882863 Paid a lot of money to the super.com, arrived to the hotel, waiting more than 2 hours already as the hotel didn't get the confirmation and any proof of the full prepayment. My ticket has been forwarded to the "urgent team" that seems not as urgent as it is supposed to be. If you don't want to ruin your holiday choose the websites for hotels booking more carefully. P.s. after 3 hours of waiting got a reply from "urgent team" who told me that upon checking and verifying all the information they discovered that there's a hotel mapping issue with my booking and my reservation was confirmed at the 3-stars apart hotel instead of 5-stars superb luxury hotel that I booked. The only solution that I could get from them is a payment refund and a booking cancellation. This website took 3 hours from my life and ruined my holiday.

I had a great experience with Super There was no hassle booking with Super, I got a great deal on a hotel in NYC. I had never used super.com before and was slightly worried about the booking process but they provided us with helpful notifications and in the end we were extremely happy with the hotel we booked. I totally recommend booking with them!

Wow..Amazing price! Wow! This was definitely the best hotel reservation app out there. I checked on 4 different apps (all stating that THEY have the best prices) and this one beat all the others by a lot! I will certainly always use this app next time. Very easy to use and navigate.

Have nothing but great experiences… Have nothing but great experiences with super I have used them 3 times now. All fantastic trips . The catch is you just can't cancel unless you pay extra for it. But if you know you will not cancel its great. And if you might have to, just pay the extra small fee.