Zenefits is great for small businesses Zenefits is great for small businesses. (I can't speak for larger businesses as we are a small non-profit theatre company). Zenefit's website is very cleanly and clearly laid out. The platform is user friendly. Onboarding employees is super easy. Their customer service is great. They always get back to me within one business day, if not quicker. You can contact them via email, phone or chat with an online assistant. Their Client Advocate Center has always quickly assisted with answering questions and navigating any issues. There is also a comprehensive online self-help tool.

The Zenefits platform has to be one of… The Zenefits platform has to be one of the best software experiences for HR/Payroll that we've ever used. We've seen tours of new systems that just don't compare. Customer service can suck. It can be painfully slow to answer important tax questions, get answers to simple questions or even get onboarded.

Awful experience Awful experience. Zenefits got me in trouble with my employer. Customer manager from ClubZen/Trinet Zenefits claimed that I didn’t do the trainings and took away the reward points that I’ve accomplished from the trainings that I’ve done. I’ve tried to explain to her that I’ve accomplished those trainings before I joined the ClubZen. I even did pass the certificate professional exam from Zenefits before I joined the ClubZen. She claimed that all of them were not recorded and therefore she took away the reward points that I’ve received. I try to solve the issue with the customer care from Zenefits but instead of solving the problem they file a complaint against me to my employer and got me in trouble. I have to take a day off in order of my employer to solve this issue. Zenefits is bad!

Zenefits is pretty user fiendly and has… Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc. Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.

A must have for our company I confess to not having used any other HR/payroll software before. With that said, having a trusted company handle payroll and organize all of my HR information is incredibly helpful. We are a distributed, fully remote company. Zenefits guides us through the registration process for each state, which would be a nightmare to figure out on my own each time we hire someone in a new state. The apps (both phone and for Mac) are intuitive and easy to use.