Covers What We Need We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.

Avoid at all costs because it WILL cost you! We are a small business and gave Zenefits a try. When we very first started, implementation was great but once we were done with implementing it was/is frustration after frustration. We waited MONTHS, not 1, not 2, not 3, not 4, almost 5 months to hear back from anyone in regard to our needs, questions and simple requests (ex: how to onboard an employee). We purchased Zenefits to help us. But it has not helped. It's cost us money, time, and more! Both HR and payroll have been a nightmare and headache. You can't speak with someone over the phone, everything is done through email by opening a "case/ticket". We fought tooth and nail with them about many of our concerns, questions and issues and it still took months and complaints in order for us to get someone to help us. All we ever asked is to get service for a service WE PAY FOR! Some things still haven't been addressed and some of the things that were "addressed", we later found out that they were done wrong and not in compliance to our state's laws! Zenefits is a rip off and can get your company sued. Stay away!

Zenefits is pretty user fiendly and has… Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc. Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.

Continuous Trainings My company has been with Zenefits for three now and it continuously grows and gets better. My favorite part is that they are always sending out training and "how-to's."

Fragmented Service and Horrible Payroll Zenefits is a collaboration of a multitude of different companies that try to act like one company. Every module is monitored by a different company. I didn't even get set up correctly for the first 6 weeks , with no compensation or apology. They give me less than ONE day (approve the next business day by 2:00 p.m.) to approve timecards and payroll and IF there is a holiday, there is virtually zero way to finish the week and pay my employees on their payday. Yet, they take my money right on time- which leads me to believe they earn a ton off of interest of their clients money. Not even a comparison with ADP and Paychex but I'm stuck in this contract for awhile...don't do it.