VERY unresponsive Zenefits is impossible to reach for timely needs. They can take up to 2 months to respond to a time-sensitive inquiry and offer ZERO proactive information on compliance and management, even when certain changes should be flagged in their system. As help, they just send you to an FAQ page that often has outdated instructions.

Fragmented Service and Horrible Payroll Zenefits is a collaboration of a multitude of different companies that try to act like one company. Every module is monitored by a different company. I didn't even get set up correctly for the first 6 weeks , with no compensation or apology. They give me less than ONE day (approve the next business day by 2:00 p.m.) to approve timecards and payroll and IF there is a holiday, there is virtually zero way to finish the week and pay my employees on their payday. Yet, they take my money right on time- which leads me to believe they earn a ton off of interest of their clients money. Not even a comparison with ADP and Paychex but I'm stuck in this contract for awhile...don't do it.

Zenefits is a terrific payroll and HR… Zenefits is a terrific payroll and HR option for smaller businesses We have been a customer for 6 years and are consistently pleased with the services provided by Zenefits. They also are reasonably priced, which makes it even better. We have grown from 18 to 41 employees during this time period without a hiccup. Zenefits continues to be the best choice for our business.

Zenefits is great for small businesses Zenefits is great for small businesses. (I can't speak for larger businesses as we are a small non-profit theatre company). Zenefit's website is very cleanly and clearly laid out. The platform is user friendly. Onboarding employees is super easy. Their customer service is great. They always get back to me within one business day, if not quicker. You can contact them via email, phone or chat with an online assistant. Their Client Advocate Center has always quickly assisted with answering questions and navigating any issues. There is also a comprehensive online self-help tool.

A must have for our company I confess to not having used any other HR/payroll software before. With that said, having a trusted company handle payroll and organize all of my HR information is incredibly helpful. We are a distributed, fully remote company. Zenefits guides us through the registration process for each state, which would be a nightmare to figure out on my own each time we hire someone in a new state. The apps (both phone and for Mac) are intuitive and easy to use.