Helped streamline our nonprofit operations We used to use an accounting firm for our payroll, and the experience has been so much easier once we moved it in-house to using Zenefits. It's also made our onboarding processes so much more efficient for new staff and contractors. We have fewer payroll errors and spend so much less time dealing with documents, email attachments, etc. for new staff onboarding. The amount of time I've saved has far exceeded the expense to add Zenefits to our organization.

Avoid at all costs because it WILL cost you! We are a small business and gave Zenefits a try. When we very first started, implementation was great but once we were done with implementing it was/is frustration after frustration. We waited MONTHS, not 1, not 2, not 3, not 4, almost 5 months to hear back from anyone in regard to our needs, questions and simple requests (ex: how to onboard an employee). We purchased Zenefits to help us. But it has not helped. It's cost us money, time, and more! Both HR and payroll have been a nightmare and headache. You can't speak with someone over the phone, everything is done through email by opening a "case/ticket". We fought tooth and nail with them about many of our concerns, questions and issues and it still took months and complaints in order for us to get someone to help us. All we ever asked is to get service for a service WE PAY FOR! Some things still haven't been addressed and some of the things that were "addressed", we later found out that they were done wrong and not in compliance to our state's laws! Zenefits is a rip off and can get your company sued. Stay away!

Zenefits is a great and simple… Zenefits is a great and simple platform. It's easily allowed me to manage onboarding, payroll, benefits, 401k and more from one place. My one advice for improvement would be to have a dedicated rep that could help when I have questions instead of filling out a form and waiting a few days for a response.

Zenefits is pretty user fiendly and has… Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc. Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.

Affordable and Successful! We used Gusto for our business when we had 80 employees. After covid, we were lucky to even have the ability to reopen even at a smaller capacity, so we needed a more affordable provider who could give us at least the same great product. Zenefits was offering a very kind package to businesses who were suffering due to covid when we were looking to start up again. It was perfect timing. It took some adjusting getting used to Zenefits but are happy with the outcome so far! Happy that we can get help when we need it and happy that it works for us!