Zenefits is a great and simple… Zenefits is a great and simple platform. It's easily allowed me to manage onboarding, payroll, benefits, 401k and more from one place. My one advice for improvement would be to have a dedicated rep that could help when I have questions instead of filling out a form and waiting a few days for a response.

Zenefits is great for small businesses Zenefits is great for small businesses. (I can't speak for larger businesses as we are a small non-profit theatre company). Zenefit's website is very cleanly and clearly laid out. The platform is user friendly. Onboarding employees is super easy. Their customer service is great. They always get back to me within one business day, if not quicker. You can contact them via email, phone or chat with an online assistant. Their Client Advocate Center has always quickly assisted with answering questions and navigating any issues. There is also a comprehensive online self-help tool.

Awful experience Awful experience. Zenefits got me in trouble with my employer. Customer manager from ClubZen/Trinet Zenefits claimed that I didn’t do the trainings and took away the reward points that I’ve accomplished from the trainings that I’ve done. I’ve tried to explain to her that I’ve accomplished those trainings before I joined the ClubZen. I even did pass the certificate professional exam from Zenefits before I joined the ClubZen. She claimed that all of them were not recorded and therefore she took away the reward points that I’ve received. I try to solve the issue with the customer care from Zenefits but instead of solving the problem they file a complaint against me to my employer and got me in trouble. I have to take a day off in order of my employer to solve this issue. Zenefits is bad!

Zenefits is a terrific payroll and HR… Zenefits is a terrific payroll and HR option for smaller businesses We have been a customer for 6 years and are consistently pleased with the services provided by Zenefits. They also are reasonably priced, which makes it even better. We have grown from 18 to 41 employees during this time period without a hiccup. Zenefits continues to be the best choice for our business.

Continuous Trainings My company has been with Zenefits for three now and it continuously grows and gets better. My favorite part is that they are always sending out training and "how-to's."