WP Zone

108 E Broadway C, 37803, Maryville, United States
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3.55
Based on 20 Reviews

5

55.00%

4

10.00%

3

0.00%

2

5.00%

1

30.00%
About WP Zone

We empower web designers, business owners, solopreneurs, side hustlers and wannabes with the tools they need to build, maintain and manage beautiful, high-converting websites! Trusted by nearly 250,000 happy customers… we’re sure you’ll love us too! With our WordPress plugins and Divi child themes, you can customize your website’s design, optimize your website’s performance, and increase your online visibility. Our products are packed with everything you need to improve your website’s functionality!

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TSB
TT

Divi space- Well designed plugin Shop Builder/Great Support My experience with Divi space has been with their DIVI Shop Builder plugin. I have to say it works great and gives much needed flexibility of designing /styling the Woocommerce environment. Best i have used for DIVI and they promise improvement and new features. Since i purchased it i have received two update in two weeks. As for support, i am quite impressed. patient and kno'ledgable staff that provides solutions and candid feedback. I have worked with Marek whom i appreciate his readiness to assist and quick responses. Looking forward to seeing this product gro'

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James Parker
GB

Very slow customer service Since AspenGrove and DiviSpace were acquired by wpzone.co, they've modified the "helper" app to supposedly streamline the installation and maintenance of their various plug-ins and themes. I've been trying for days to get it to install a plug-in, any plug-in. I've repeatedly contacted customer support, because I keep getting a very specific error. It takes them days to return an email; support tickets are not stored on their website, and there's no easy way to follow up or add notes to a ticket except in email. They wanted my admin credentials to try to duplicate the error, and they have a function in the contact form that lets you add a temp user to the wp installation. My credentials simply don't work; they claim their test credentials do. I have a LIFETIME subscription, and their "helper" app does nothing to bolster my confidence that they actually know what they're doing. It worked when they were DiviSpace / AspenGrove. Installing plug-ins via the traditional method does work. One plug-in, DiviSwitch, requires an API user name and key, and nowhere in their documentation on this plug-in do they mention that. I get another error when installing that plug-in. Bottom line: customer service is very slow, and documentation is spotty.

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Heath
AU

Bad business practices - Stay away Dodgy customer service takes weeks to respond. DO NOT PURCHASE FROM THIS COMPANY. No notification the plug-in will auto-renew a ridiculous amount, no recourse, no help and a bad product there's no use for. I emailed within an hour of the subscription being renewed, explaining my financial hardship and it took 20 days for a copy and paste refusal. This is not how you conduct business! You want happy customers, not customers that don't want to be customers.

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Tom Sanderson
GB

DIVI SHOP BUILDER FOR WOOCOMMERCE Reached out to WP Zone to see if they could help me with their DIVI SHOP BUILDER FOR WOOCOMMERCE plugin and within 3 hours they had written me an add on plugin which solved the problem. Brilliant support and service. Marek is a legend!

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wefixit
NL

Good plugin's but waiting weeks for… Good plugin's but waiting weeks for support. Need to provide instant chat like Divi and will actually gain more customers for it. More work needs to be put into customer support and care. Products are good and will sell. Just please provide better support for you're products. TAKE A PAGE OUT OF DIVI'S BOOK. 5 Stars IF support fix my problems.

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