James Parker
GBVery slow customer service Since AspenGrove and DiviSpace were acquired by wpzone.co, they've modified the "helper" app to supposedly streamline the installation and maintenance of their various plug-ins and themes. I've been trying for days to get it to install a plug-in, any plug-in. I've repeatedly contacted customer support, because I keep getting a very specific error. It takes them days to return an email; support tickets are not stored on their website, and there's no easy way to follow up or add notes to a ticket except in email. They wanted my admin credentials to try to duplicate the error, and they have a function in the contact form that lets you add a temp user to the wp installation. My credentials simply don't work; they claim their test credentials do. I have a LIFETIME subscription, and their "helper" app does nothing to bolster my confidence that they actually know what they're doing. It worked when they were DiviSpace / AspenGrove. Installing plug-ins via the traditional method does work. One plug-in, DiviSwitch, requires an API user name and key, and nowhere in their documentation on this plug-in do they mention that. I get another error when installing that plug-in. Bottom line: customer service is very slow, and documentation is spotty.
Chelsea Creative
GBHelpful Support Divi Space support is so helpful. Anytime I've had an issue they have been really quick to respond. I've even gotten responses outside of their written hours. Whether I need a snippet of css to help me solve a problem or help with anything else, they always make me feel good that I reached out.
Neal Ghoshal
NZGreat support from WP Zone Great support from WP Zone, plus their Divi plugins are so useful and reliable. Particularly useful right now is the Gravity Forms design plugin and how it works with Divi - saves me soooo much time.
Kasia Perfekcyjne Słodkości
PLProfessional and fast support It’s not the first time I contacted Divi Space support for help, and each time I’m not disappointed. I sent an email through the contact form and within 30 minutes got a response back. The help is always fast and professional regarding if it’s a plugin problem or child theme problem. Thank you so much Divi Space!
Tom Sanderson
GBDIVI SHOP BUILDER FOR WOOCOMMERCE Reached out to WP Zone to see if they could help me with their DIVI SHOP BUILDER FOR WOOCOMMERCE plugin and within 3 hours they had written me an add on plugin which solved the problem. Brilliant support and service. Marek is a legend!