Customer service Customer service. Excellent. My parcel was shipped on time but didn't arrive. I mailed the company and within few hours they responded back and even replaced my lost order. Thank you Lauren for the professional kind service.

As a first time buyer of The Glow… As a first time buyer of The Glow Fairy, I must make mention that the Customer Service response on my issue was addressed within minutes. The prompt response & resolution was impeccable. I definitely look forward to future purchases. Will start using my products today & I am certain I’ll be back to post another positive review. Thank you again for the seemless solution. Regards, SM 😊

Customer service representative Lauryn… Customer service representative Lauryn is on point she helped me with my issue and I couldn’t be happier. If only all customer service representatives could be like Lauryn. :) I enjoy the products from The Glow Fairy :)

Sent Me Wrong Product & Expect Me to Pay for Return Shipping I ordered a 3-pack of Anti-Cellulite Serum but was sent a 3-pack of Resurfacing Body Polish. Assuming this was in error, I contacted the company. They said they had discontinued the Anti-Cellulite Serum, so instead of telling me it was out of stock or giving me any kind of option, they sent me the Body Polish (a completely different product in both ingredients and application) instead. To return the Body Polish I'd have to pay for return shipping, even though it is NOT the product I ordered. Very sketchy business practice imo. Not happy with this company.

My order came in yesterday with the Glow Wand crushed. My order came in yesterday with the Glow Wand crushed and broken. I was so disappointed! I contacted the customer service department, sent them a photo and within minutes Lauren got back to me! I mean who does that in this day and age! Amazing! She said she would send another right away free of charge. Great customer service! Thanks, Sonia B