I received excellent service from Ricardo P.… I received excellent service from from Ricardo P., in customer service, who went above and beyond to secure my faith in online shopping. My purchase was absolutely beautiful. Unfortunately, it did not work for me. Sadly, I had to return the item. Ricardo P., graciously guided me through the return process. His kind thoughtful professionalism is a reflection of this superior House of Fashion. Thank you Carolina Herrera. Thank you Ricardo P. and Team.

Online Purchase/ Good customer service I purchased online, when my items arrived one of the bottle was broken and spilled in the container. I immediately emailed the customer service and sent photos, got a response the next day. They offered a replacement or refund and asked me to return the item on its original packaging which I did. Hopefully refund will come to my account after the said waiting period.

I bought Carolina Herrera's CH perfume… I bought Carolina Herrera's CH perfume recently and I was very excited about the perfume, I had already tried it at the airport, but it was the biggest disappointment, I didn't smell anything, it didn't even last 5 minutes. I thought about it being fake, but I bought it directly from Carolina Herrera's website. I don't know if they changed the formula, but it doesn't smell like anything, only when you sneeze you can smell it, but it doesn't last 5 minutes on the body.

Patrick B Patrick, Resolved my concern and was of great help to me, good customer service.

I advise against shopping online at the… I advise against shopping online at the CH store. It's a terrible experience. No contact with them if you have trouble with your account. After returning the goods, you will not receive the money within 14 days. You have to ask for them many times. This company operates on the verge of the law, often breaking it. When it comes to clothes, they are for one-time use. They are of poor quality and deteriorate quickly. The buttons are not sewn, the material pills, wears out and loses its color after a few washes.