Great Customer Service from Audrey I recently bought a bottle of fragrance but unfortunately wasn't so keen so decided to return. Audrey was really helpful in arranging a return sticker for me and was really helpful and courteous on the phone.

I have purchased 3 times now online and… I have purchased 3 times now online and the service, products and delivery times have been fantastic. I especially like to thank Izadora S .. she has been a fabulous member of customer service and has helped me with a couple of questions. I will be ordering again .. the products are stunning 😊

I enquired about a perfumes… I enquired about a perfumes availability through the chat and I quickly found the answer within minutes. It was surprising and somehow comforting to realize I was talking to a real human for a small query, great job team CH! nice not to talk to another robot. I was assisted by Heloisa I, they took pleasure in helping me, and letting me where I could find them in my home country, Kudos :). It was a pleasant interaction. Thanks again!

I spent £75 on a bottle of Good Girl… I spent £75 on a bottle of Good Girl perfume on board a flight and the spray mechanism stopped working after a few days. I contacted them to try and get it fixed/resolved. They requested all my personal details, photos of the bottle, packaging I even had to take videos of it not working. Then they refused to help and told me to go to the flight company!! What a waste of time. Customer service definitely not a priority!!

Great Customer Service - Fast Response Looking for an old fragrance Puig use to make (Aqua Quorum), I decided to contact their head office in Barcelona. I received a response within 2 hours! For a large company, this means their attention to consumers is really good. Diego G was the agent, very courteous and with a vested interest in helping.