Problems running AtlasVPN. Had problems getting AtlasVPN running correctly. After an on-line chat with Webster (from the Atlas VPN support) he quickly solved my problem. He was very quick and efficient with his responses and got to the heart of problems really quickly. Would not hesitate to contact Atlas support again if it was needed.

Atlas is due to join NORD VPN on the… Atlas is due to join NORD VPN on the 24/4/2024 or so I am led to believe by Atlas in their emails. There is no service now. I have tried and tried to connect to no avail. There is no support chat page either that I can find, so no way of contacting them direct for answers, they had this support chat at one time though. It seems to me that they have broke their own contract and should refund my money or at least re-establish the vpn contact until the said deadline when seemingly everything is going to be transferred seamlessly to Nord without any effort from the prospective user, what then happens between the 10/4/2024 to the 24/4/2024, are we, the users, expected to go without our vpn.. ? I must say whilst Atlas was indeed running it offered a first class service, what a pity they are closing shop. I'm not removing this review as this event happened and has been acknowledged by Atlas VPN but I will say this, having used the email given on Trustpilot I contacted Atlas VPN and they acknowledged what I said, acted upon it immediately and put right whatever was wrong, one cannot say fairer than that. Thank you Atlas and as I said, what a pity Atlas are closing shop for when they were good, they were very, very good.

I appreciate the very kind and personal… I appreciate the very kind and personal answers. And they have been in time. The fist hint was not so helpful - it was a standard one, but I already did it and I mentioned it (kill the process an restart). The second helped perfect: to deinstall and new install AtlasVPN. So the help was very good. But the issue itself, that the app does not work after normal update, instead a deinstall is necessary, should be solved in a more easy manner.

Great Customer Service, But Hard to Find at First At first, it was hard for me to find a live representative to chat with. I think it was my phone that had the issues because I was able to access the live chat just fine with my laptop computer. I corresponded with Emily, Poppy, and Monica. They were very friendly, professional and helpful. They helped me to get a discount along with refunding my money when I didn't enter in the discount code properly (my mistake). I am impressed by their service and commitment to quality and high standards. Also, the pricing for the service is very affordable. I would recommend to anyone I know looking for a VPN.

Ever since they sold the company Ever since they sold the company, forcing all customers to switch to Nord VPN there has been issue after issue, I can't connect to any vpn, I have to keep logging out then re-logging in but even that doesn't work anymore.. I can't even access the website to try to contact support, for whatever reason the access is denied. Really really poor