I feel scammed by Atlas VPN I was using Atlas VPN quite sucessfully then suddenly last week I could no longer log in. Instead I was confronted by a dialogue box with a button for 'existing users' to log in which asked for my email address. I am then sent an email inviting me to sign up with no option for existing users to log in. This appears to be a scam because when I enter an email address that I have never used with Atlas I get exactly the same result. Somehow I doubt that the promised chang to Nord VPN will happen. It's unbelievable! I have been advised to click on the 'sign up' button to log in even though I am an existing subscriber and it worked. There must be sub optimal people running that site. Surely even the dumbest programer should be able to figure out that fixing that would be easier than responding to thousands of unhappy people.

Kati was excellent Kati was excellent. She was very professional and polite all the time. I wish I could work with other customer service representatives as good as Kati. Hats off to Atlas VPN Management for hiring her

Super helpful and understanding The member of your team named Katie, helped me through all my questions. Sadly, AtlasVPN didn't work for me, but Katie was super helpful and even advised the best resolutions. However my issue was related to office wifi, and sadly i had to unsubscribe.

AtlasVPN's Help Chat connected me with an expert and I was up and running again quickly. I had a frustrating internet connection issue and used the Chat help. I was assisted very quickly and efficiently by Emily — she helped me even after I had done all the research I could on the issue. I was up and running again quickly after she walked me through the process I needed to go through to fix my internet connection issue! Lifesaver — thank you!

Great Customer Service, But Hard to Find at First At first, it was hard for me to find a live representative to chat with. I think it was my phone that had the issues because I was able to access the live chat just fine with my laptop computer. I corresponded with Emily, Poppy, and Monica. They were very friendly, professional and helpful. They helped me to get a discount along with refunding my money when I didn't enter in the discount code properly (my mistake). I am impressed by their service and commitment to quality and high standards. Also, the pricing for the service is very affordable. I would recommend to anyone I know looking for a VPN.