Docusign is really easy to use and… Docusign is really easy to use and allows me to use template documents quickly to confirm details. I've also used the mobile version to draft simple equipment loan documents on the spot during delivery. Educating your clients is part of the process - I've found that talking them through the process on the phone is helpful the first time.

Terrible customer service non existent… Terrible customer service non existent . No E nail address and Sll calls are outsourced to people not trained in billing or refunds . Beware . It’s also gotten expensive .

Reliable and well working Reliable and well working, never experienced any issues or problems.

DocuSign Stress Eating The Documents in Doc U Sign have a short life span. Trying to send them by email as an attachment to my spouse for printing caused stress. I encountered issues just downloading a simple, printable format that is viewable and printable to the recipient. I never figured it out after 3 hours working together with my husband and eating two cupcakes, a slice of carrot cake, and a chocolate coconut nest for comfort food. In my opinion this DocuSign dilemma requires a degree in web development and technology. I don't want or need Fort Knox safety features to keep the documents safe from prowling eyes. Had horrible post trauma remembering real estate transactions using DocuSign with negative client feedback, I do not recommend this.

Docusign's Customer Service Falls Short My recent encounter with Docusign's customer service left much to be desired. Trying to get in touch with a representative was impossible. Despite several attempts to get answers from them, none of my issues were resolved. Requested a phone cal but again received no response.