Nightmare experience Went on line to order a cross for my grandson, added $20 for the mahogany box. Input my payment info and got message "payment details couldnt be verified try again" double checked my info everything was correct, so reentered, same message. Meantime saw pending charge for the amount pending on my bank account. Spent half hour messaging with "customer service". they asked for order number, i didnt get one since the payment was denied, was told maybe the charge on my bank wasnt from them which it was, I asked how they accessed my bank if the info didnt match, they didnt know. Finally gave up . Just witing to make sure no charge actually goes thru on my bank. Will NEVER order from these people again.

I ordered the daughter in law necklace… I ordered the daughter in law necklace it came in really fast. several days later I ordered the cross for my Grandson package came in fast but was another daughter in law necklace. I NEED to return the second daughter in law necklace and get the Grandson necklacesomeone call me please

No words inside the box I love the necklace. Very beautiful however my husband sent me a necklace that was supposed to have beautiful words written in the inside of the box. I received a blank black background. Absolutely no words. You should make sure to advertise if words are not included.

I gave you 4 for your effort to make… I gave you 4 for your effort to make the heart wording more visible by giving me a new one .Although it is better , it still isn't as good as it is advertised , by we can leave it at that , THANK YOU

ShineOn has the most incompetent… ShineOn has the most incompetent customer service imaginable. One customer service agent tells you one thing and the next day another tells you the exact opposite. They end the conversation by telling you they will talk to the team and write you an email, but never do. Their subscription tier is obviously an enigma. It says on the website you don't have full access to the catalogue with lower tiers, but then the customer service tells you you do on one day, and on the next, that you don't but nobody knows which items are included in which tier. The worst thing is, that their platform in no longer compatible with Etsy and Etsy will block your store if you offer ShineOn products but they hide this information and tell you to use intermediaries to make those eintegrate. Basically, Etsy has kicked them out, and they pretend this never happened and try to circumvent this ban without telling the sellers. So ou can lose multiple stores over their lie if Etsy blocks your account. They tell you you need shopify to buy their higher tiers after you have explained you are working with Etsy and not Shopify. This is the most annoying and infuriating experience I have had. That looks like a scam site a kin to the famous Nigerian prince will scam. If you want to keep your account at Etsy do not try ShineOn. Do not try them in any case, as they have no clue about their own business and what is included in their own offer.