I love this company I love this company. They are so helpful and their products are quality. Any time I have a question or issue, they are so quick to respond. They also put out training videos frequently to help us in our eCommerce business.

Bought a necklace from them i had seen… Bought a necklace from them i had seen avertised on facebook on the 8th of December for my partner. Emailed me to say download Route app to track my parcel, 14 days went by and still no tracking number. After 6 emails and 3 fb messages I got a reply to say they could not find my address on the post office. So after me stating you've had my money for 2 weeks and you have not even bothered to email me to say your struggling to find my address they refunded me in full and told me they would send the item still. Still hasn't arrived which I knew wouldn't.

Poor customer service I ordered item May of 2020 and have yet to receive confirmation of order. In addition I had ordered previous items and requested 2 be exchanged for same necklace different design and did not receive exchange or response. Beware they will not exchange or take returns. Jewelry itself was okay not as good as I expected.

An order which had to be returned I ordered the special watches and the order process was great and fast. The watches came in a timely manner. The watches were not exactly what I wanted so I contacted ShineOn and received a courteous e-mail for the return. I would rate the company as a reliable and friendly company and would definitely do business with them again.

Nightmare experience Went on line to order a cross for my grandson, added $20 for the mahogany box. Input my payment info and got message "payment details couldnt be verified try again" double checked my info everything was correct, so reentered, same message. Meantime saw pending charge for the amount pending on my bank account. Spent half hour messaging with "customer service". they asked for order number, i didnt get one since the payment was denied, was told maybe the charge on my bank wasnt from them which it was, I asked how they accessed my bank if the info didnt match, they didnt know. Finally gave up . Just witing to make sure no charge actually goes thru on my bank. Will NEVER order from these people again.