Immediately we got to Puffy Immediately we got to Puffy, Rushen jumped into action. He asked us for our budget and within 5 mins, He has us try mattresses that fit our specifications and price range. After trying a few mattress stores to no avail, we were feeling a tad dejected, but Rushen helped us find our perfect mattresses with utmost efficiency and enthusiasm. To say that I am pleased is an understatement. Rushen is a fairy gentleman and this is the best shopping experience I have had in ages. 5 stars!

Puffy LIES about Lifetime Warranty! SCAM ALERT Company lies about the lifetime warranties AND the height of their mattresses! My mattress pad legit started to fall apart at 2 1/2 years and they denied my claim after I’ve used it very gently! Very unsettling. The emails I got were very rude and essentially flat out no for a legit claim. Horrible company. Also you can’t write reviews on their website unless you purchase and they send you a link and then you can’t edit your review and they give you a $350 coupon to write review so it’s a scam! Measure your mattress! Mine said it would expand a 14 inches and it only expanded to 11 instead of letting me return it back they sent me a complementary mattress pad for essentially lying.

Puffy does not honor Warranty! Our king mattress is giving up in the middle area (the foam is getting weaker every day) and myself and my wife are having back pain. We are not even overweight, and the mattress did not last long. When we contacted their warranty service through the email support at puffy.com, we sent out all the evidence showing the mattress has over 1.5 inches gap and they don't want to honor their lifetime warranty. I was about to buy a new mattress for the guest bedroom, but customer service made me rethink. They will be losing a client for not honoring their warranty. I hope if YOU are considering to buy a mattress from them, please take my review into consideration and think twice.

Big Fraud company Purchased Puffy Lux King Size Mattress and after 3 months of use, the mattress becomes so soft and doesn't give any support to lower back. I started having severe back issues because of this mattress. Moreover this company is a fraud one, they don't post any negative reviews on their website. People like me get fooled by looking at all 5 star ratings. Never ever purchase mattress from puffy.

READ the fine print on RETURN POLICY The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!