Amazing product and great service Company was very good to work with. Mattress topper was amazing but unfortunately it was too plush for my wife and caused low back pain. We gave it a try for a couple months and her back wasn't getting any better. I contacted customer support about the issues and they started our refund process. They did not try and pressure me into keeping it, they just walked me through the process and refunded my purchase. My only complaint is that I had to go through the refund process. We loved the topper it was just 2 soft for us. (FYI I'm over 220lbs) and from what I've read recently I'm not supposed to use plush but instead have a firmer Mattress.

Puffy has an amazing guarantee and return policy Puffy has an amazing guarantee and return policy. The product seemed really good, however, we had hoped that the mattress and adjustable base would address certain sleep issues. Unfortunately our particular issues did not improve, but this is not due to Puffy. Nonetheless, they quickly arranged a pick up to take the mattress and adjustable base away for donation. It was truly white glove service. Puffy has been exceptional throughout the whole process.

False Promises Re: Re: Big rewards from Puffy ✨ I still have not received the code for the free pillow this will be the second time this has happened. I did what I was supposed to do review the product, send a screenshot of the review, now I'm waiting for a unique code that I have never received is this how your company do business? Again as I said this is the second time but I will make the Post online with Google trustpilot and others so that people will know not to do the review for a free pillow. Apparently the practice is to get the reviews but not send the product. How very very sad.

Puffy mattresses aren't built to last After sleeping on it for nearly 3 years and spending nearly $2k, my mattress has completely broken down. Puffy refuses to honor their Lifetime Warranty, because I'm unable to provide photos of an indentation measuring more than 1 1/2 inches. Puffy is clearly outsourcing production and using subpar materials, & if you dig deep, their headquarters are located in the middle east! This company is a scam.

Not comfy long term and bows, disappointing. We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..