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Trustify360 - Default Title

Puffy

Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, 91605, Los Angeles, United States

http://puffy.com

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3.25

Based on 20 Reviews

55.00%

0.00%

5.00%

40.00%

About Puffy

Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud. We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid. Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online. Proudly manufactured in the USA. No salesman, no markups, just better sleep - Puffy.

Contact Info

http://puffy.com
Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, 91605, Los Angeles, United States
[email protected]

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Puffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!

First class all the way around! Puffy products and their customer service are 2nd to none! We have their mattresses, pillows, blankets, rugs, and mattress protectors...All top quality and phenomenal products. Super comfortable, great night of sleep, and top quality. Beyond that, I have never experienced a customer service team remotely close to Puffy's. Super friendly, helpful, and crazy efficient. I got help on a Sunday, New Years Day...A holiday!!! Within 5 minutes of sending an email to them my issue was resolved! 5 minutes on a holiday! Incredible!!! Thanks for everything!

READ the fine print on RETURN POLICY The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!

False advertisement for refund after … False advertisement for refund after 101 day trial for pillows. In order to obtain your refund, they do not tell you that you have to show proof that you took it to a donation center with a photo copy of a receipt and send them a copy before you are reimbursed. So you do not return it to Puffy ,or a store that sells the product to be recycled. They make you go through the trouble to go to a donation center to deter you from attempting to get your refund. They should mention that in bold print after they advertise the 101 day risk free trial period .What a scam. I would hate to know what happens if your not satisfied with a mattress?

Will my mattress ever be delivered? Ordered a mattress on the 11th of March and it is now the 26th of March and the mattress has still not arrived. Numerous calls and emails and still no mattress!

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Puffy

http://puffy.com

About Puffy

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Martha

Dane E

Jane Adams Pippin

not happy

Lisa